Special Assistance

In an effort to provide maximum comfort, we offer special ground and in-flight services to passengers with unique physical needs, difficulties or disabilities. To obtain the service please request it at the time of booking or up to 48 hours before departure of the flight.

We provide special assistance to:

  • Passengers with limited mobility;
  • Visually impaired passengers;
  • Hearing impaired passengers;
  • Incubators (fee applies);
  • Stretchers (fee applies);
  • In-flight oxygen (fee applies);
  • Elderly passengers;
  • Families with young children;
  • Extra seats for fragile, oversized and similar items (fee applies).


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