In an effort to provide maximum comfort, we offer special ground and in-flight services to passengers with unique physical needs, difficulties or disabilities. To obtain the service please request it, via e-mail (, via telephone (toll free in USA 1-800-762-9995 or SATA’s Contact Center in Portugal +351 296 209 720), up to 48 hours before departure of the flight.

Also you can obtain a copy of the regulations regarding nondiscrimination on the basis of disability in air travel, Part 382, in an accessible format from the Department of Transportation by any of the following means:

  • For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
  • By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),
  • By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
  • On the Aviation Consumer Protection Division's Web site (

Please note that normal and emergency procedures on-board the aircraft will be communicated by our cabin crew inside the aircraft, before the departure the flight.