Checked Baggage

check baggage

Checked baggage allowance depends on the fare you purchased. If you exceed the weight limit or the maximum number of volumes your fare allows, you can purchase an extra baggage allowance or pay excess baggage at check-in.
To guarantee space for your extra luggage, book in advance.

 
Azores Airlines. Checked Baggage allowance per fare. Allowance applicable for Domestic Flights.
  Allowance
Business Class  
 Comfort 64 Kg (141 lb)
Economy Class  
 Discount 23 Kg (50 lb)
 Smart 35 Kg (77 lb)
 Value 46 Kg (101 lb)
Babies 10 Kg (22 lb)
Goldsky + 10kg (22 lb)
 
Azores Airlines. Checked Baggage allowance per fare. Allowance applicable for Europe and Africa Flights
  Allowance
Business Class  
 Comfort 2 pieces with total weight 64 kg (141 lb) (1)
(1) maximum weight per piece 32 kg (70 lb)
Economy Class  
 Discount 1 piece with total weight 23 kg (50 lb)
 Smart 1 piece with total weight 23 kg (50 lb)
 Value 1 piece with total weight 23 kg (50 lb)
Babies 1 piece with total weight 10 kg (22 lb)
Goldsky + 10 kg (22 lb)
 
Azores Airlines. Checked Baggage allowance per fare. Allowance applicable for USA, Canada and Bermuda Flights
  Allowance
Business Class  
 Comfort 2 piece with total weight 64 kg (141 lb) (1)
(1) maximum weight per piece 32 kg (70 lb)
Economy Class  
 Discount 1 piece with total weight 23 kg (50 lb)
 Smart 1 piece with total weight 23 kg (50 lb)
 Value 2 pieces with total weight 46 kg (100 lb) (2)
(2) maximum weight per piece 23 kg (50 lb)
Babies 1 piece with maximum weight 10 kg (22 lb)
Goldsky + 10 kg (22 lb)

SATA Air Açores. Checked Baggage allowance per fare. Allowance applicable for Inter-islands routes.
  Allowance
Economy Class 23 kg (50 lb)
Babies 10 kg (22 lb)
Goldsky + 10 kg (22 lb)

 

 Other information

  • Volumes above 32 kg can only proceed as cargo.
     
  • The maximum weight limit per volume for checked baggage at check-in is 45 kg in the cases listed below. However, an excess baggage fee will always apply if the passenger's baggage allowance is exceeded, in addition to a heavy item fee:
     
    • Live Animals in the Hold (AVIH);
       
    • Musical Instruments;
       
    • Sports Equipment.
       
    In case this 45 kg limit is exceeded, transportation will only be possible as cargo.
     
  • For student passengers between 12 and 26 years of age, traveling between their residence and the educational establishment, an additional baggage allowance up to 10 kg (Domestic Routes), or one volume up to 10 kg/22 lb (USA, Canada, Europe, and Africa Routes), on flights operated by Airlines Azores/SATA Air Açores, will be granted. Applicable when traveling with a student fare, holding a student card or a certificate of enrollment in the educational establishment at check-in.
     
  • When traveling with babies or children it will be allowed to transport, free of charge, a baby stroller/basket and a baby chair as checked baggage. Those will not be included in the free baggage allowance.
     
  • Incapacitated passengers or passengers with reduced mobility can transport a wheelchair free of charge.
     
  • If you are going to carry sports equipment, check our special transport conditions here.
     
  • If you are going to carry a pet in the cabin or the hold, check our special transport conditions here.
     
  • All baggage must be labeled with the passenger’s name and contact information.
     
  • Charter flights can accept baggage under different rules.

 

Excess baggage

 

 
Excess Baggage allowance per fare. Allowance applicable for Domestic routes.
  Fees
Excess weight 6 EUR / kg
Pets traveling in the cargo hold, musical instruments and sports equipment between 33 kg and 45 kg  
 Heavy item fee 70 EUR

 When excess baggage and heavy items (musical instruments, sports equipment and pets traveling in the cargo hold) apply, the sum of both amounts will be charged.
 

 
Excess Baggage allowance per fare. Allowance applicable for Europeans and Africans routes.
Excess baggage Piece Concept Fees
 Extra baggage item (personal luggage and others) 60 EUR per item
Heavy items fee  
 Baggage item between 24 kg and 32 kg 45 EUR per item
 Musical instruments and sports equipment between 24 kg and 32 kg 40 EUR per item
 Musical instruments and sports equipment between 33 kg and 45 kg 80 EUR per item

 When excess baggage (in items number) and heavy items (volumes weighing more than 23 kg) apply, the sum of both amounts will be charged.
 

 
Excess Baggage allowance per fare. Allowance applicable for North America routes.
Excess baggage Piece Concept Fees
 Extra baggage item (personal luggage and others) up to 23 kg (51 lb) 210 CAD / 160 USD / 130 EUR per item
Heavy items fee  
 Extra baggage item between 24 kg (53 lb) and 32 kg (70 lb) 205 CAD / 155 USD / 125 EUR per item
 Musical instruments and sports equipment between 24 kg (53 lb) and 32 kg (70 lb) 195 CAD / 150 USD / 120 EUR per item
 Musical instruments and sports equipment between 33 kg (72 lb) and 45 kg (99 lb) 390 CAD / 300 USD / 240 EUR per item

 When excess baggage (in items number) and heavy items (volumes weighing more than 23 kg) apply, the sum of both amounts will be charged.
 

 

 Other information

  • The values indicated above are for one-way flights and charged in local currency, according to the daily exchange rate.
     
  • If you are going to carry a pet in the cabin or the hold, check our special transport conditions here.
     
  • For passengers with flights between the USA/CAN, even with more than 24 hours stopover in any airport, an International sector baggage allowance is granted.
     
  • If your trip includes flights operated by other airlines, other rules may apply.
     
  • For flights with high occupancy, the number of excess baggage accepted at the airport may be limited to one (1) bag per passenger. Please book your excess baggage in advance.

 

Recommendations. Passenger making your travel bags.

1. Avoid including the following articles inside checked luggage:

  • Weapons;
  • Works of art, antiques, collectors’ items;
  • Important, unique or business documents;
  • Passports, personal ID, tickets or credit cards;
  • Cameras or photographic material;
  • Computers and components (hardware or software);
  • Electronic equipment;
  • Glasses and lens;
  • Watches;
  • Glass and crystal;
  • Drinks;
  • Fragile articles;
  • Perishable goods (food, frozen goods, etc.);
  • Money, jewellery or valuables;
  • Musical instruments;
  • Medical equipment;
  • Audio/video equipment;
  • Trade samples or catalogues;
  • Animals;
  • Medication;
  • Keys.

Note:
Taking in consideration that airlines will not be liable for damage or loss, it’s advisable that such items are carried by the Cargo Service, in carry-on luggage (providing all limitations of weight, size and security are met), or, alternatively, by the acquisition of an extra seat in the cabin.

 

2. Packages not recommended as hold luggage:

  • Briefcases;
  • Cardboard boxes;
  • Beauty Cases;
  • Coolers
  • Others with nails or protruding parts that may cause damage to your baggage or other passenger’s baggage.

 

3. Packages forbidden as hold luggage:

  • Styrofoam boxes or other packages which can not prevent accidental leakage or other products that can cause damage in the other passenger’s baggage or in Company equipment;
  • Packing cases or other volumes containing films or ink;
  • Glass bottles and/or demijohn (large bottles) that are not properly packed.

 

4. Tips for your comfort:

  • Place a change of clothes and your personal toiletries inside your carry-on luggage.
  • Your baggage capacity is limited. Don’t over pack. This puts pressure on locks and latches.
  • Use locks or even plastic protections (available in some airports), except on flights from United States (including all domestic flights), where the security authority may need to open and check your baggage contents. The security authority and the airline will not be liable for any damage caused by their need to force the locks. Be prepared to unlock your baggage upon arrival at the United States.
  • Place identification tags inside and outside your baggage, with your name, address and a contactable phone number. In case of mishandling this can be critical to make a fast rerouting to you.
  • If you have a choice, select flights which minimize the potential for baggage disruption. Flight connections and change of airline may require a considerable time to transfer your baggage.
  • Remove all tags from previous trips. This is one of the main causes for baggage delays.
  • Make sure you receive a baggage tag for each of your baggage pieces and check to be sure the destination printed is the one intended.
  • When checking in with a group, always request the receipt tags for your own bags. In case of delay it can be very difficult to know your precise tag number(s).
  • Make sure that the baggage you’re collecting from the conveyer belt is yours. To avoid confusions we suggest the usage of coloured ties.
  • If you detect any irregularity with your baggage report it to the airline immediately, prior to leaving the airport. That’s the main proof that the damage occurred when the baggage was within the airline's control.
  • When you travel with more than one bag, distribute your personal articles among your different bags. If one of your bags is delayed, you will not be missing all your clothes.
  • Never accept luggage or packages from other passengers, or the contents of which you have not seen.
  • Remove all detachable accessories from your bags (including detachable wheels) or bags. Make sure loose straps or other items are not hanging from the bag. They may get caught on the baggage system.
Loading...