Domestic Fares
The domestic Fares applies on trips from/to Azores with departure/return from Madeira and mainland Portugal.
| Economy class | Business class | |||
|---|---|---|---|---|
| Discount | Smart | Value | Comfort | |
| Carry-on baggage | 1 piece up to 8kg Dimensions 55x40x20 |
1 piece up to 8kg Dimensions 55x40x20 |
1 piece up to 8kg Dimensions 55x40x20 |
1 piece up to 15kg Dimensions 55x40x20 |
| Checked baggage | Up to 23kg | Up to 35kg, maximum weight of 23kg per piece | Up to 46kg, maximum weight of 23kg per piece | Up to 64kg, maximum weight of 32kg per piece |
| Priority baggage | n/a | n/a | n/a | Yes |
| Pre-seat | Available for purchase | Available for purchase | Available for purchase | Free of charge |
| Dedicated check-in | n/a | n/a | n/a | Yes |
| Fast Track | Available for purchase | Available for purchase | Available for purchase | Free of charge |
| Lounge | Available for purchase | Available for purchase | Available for purchase | Free of charge |
| Priority boarding | n/a | n/a | n/a | Yes |
| Meal | Yes | Yes | Yes | Yes |
| Booking changes | From €75 | From €50 | Free of charge (if requested before departure) | Free of charge (if requested before departure) |
| Refunds | n/a | Yes, if requested before departure, upon a fee from €65; | Full refund (if requested before departure); The Azores and Madeira: yes, upon a fee from €35 |
Full refund (if requested before departure) |
| SATA IMAGINE miles | 25% | 50% | 100% | 150% |
N/A- Not applicable
The conditions are valid for a ticket used in full, and when flight coupons are used in sequential order.
- Resident: Eligibility and Documentation
- Student: Eligibility and Documentation
Note: The resident and student fare applies only when departing or arriving from Santa Maria, Pico or Horta gateways. The baby and child discount its not applied to the student fee.
Note: No Show Policy - If you are not planning to travel on any portion of your itinerary, please cancel or change your reservation prior to the scheduled departure of the flight. Customers who fail to cancel or change their reservations prior to scheduled departure or fail to board their flight, are subject to penalties. Additionally, the entire reservation including any remaining flights on the ticketed itinerary will also be cancelled and all, or partial funds from the “No Show” reservation will be forfeited.
SATA IMAGINE tickets has different rules, that can be checked here.
Inter-islands
Summary of the tariff rules, for travel only and exclusively between the islands of the Autonomous Region of the Azores.
| Economy class | |||
|---|---|---|---|
| Discount(1) | Smart | Value | |
| Carry-on baggage | 1 piece up to 8kg Dimensions 55x40x20 |
1 piece up to 8kg Dimensions 55x40x20 |
1 piece up to 8kg Dimensions 55x40x20 |
| Checked baggage | Up to 23kg | Up to 23kg | Up to 23kg |
| Booking changes | 50€ | 25€ | Free of charge (if requested before departure) |
| Refunds | n/a | Yes, if requested before departure, upon a payment of 50% | Full refund (if requested before departure) |
| SATA IMAGINE miles | 25% | 50% | 100% |
N/A- Not applicable
The conditions are valid for a ticket used in full, and when flight coupons are used in sequential order.
(1) Fare available only for residents.
- Resident: Eligibility and Documentation
- Student: Eligibility and Documentation
Note: Infant and Child discount does not applies with the student fare.
Note: No Show Policy - If you are not planning to travel on any portion of your itinerary, please cancel or change your reservation prior to the scheduled departure of the flight. Customers who fail to cancel or change their reservations prior to scheduled departure or fail to board their flight, are subject to penalties. Additionally, the entire reservation including any remaining flights on the ticketed itinerary will also be cancelled and all, or partial funds from the “No Show” reservation will be forfeited.
SATA IMAGINE tickets has different rules, that can be checked here.
Europe/Africa
Flights between Portugal and Europe/Africa
| Economy class | Business class | |||
|---|---|---|---|---|
| Discount | Smart | Value | Comfort(1) | |
| Carry-on baggage | 1 piece up to 8kg Dimensions 55x40x20 |
1 piece up to 8kg Dimensions 55x40x20 |
1 piece up to 8kg Dimensions 55x40x20 |
1 piece up to 15kg Dimensions 55x40x20 |
| Checked baggage | 1 piece up to 23kg | 1 piece up to 23kg | 1 piece up to 23kg | 2 pieces up to 64kg, maximum weight of 32kg per piece |
| Priority baggage | n/a | n/a | n/a | Yes |
| Pre-seat | Available for purchase | Available for purchase | Available for purchase | Free of charge |
| Dedicated check-in | n/a | n/a | n/a | Yes |
| Priority boarding | n/a | n/a | n/a | Yes |
| Meal | Yes | Yes | Yes | Yes |
| Booking changes | From €75 | From €50 | Free of charge (if requested before departure) | Free of charge (if requested before departure) |
| Refunds | n/a | Yes, if requested before departure, upon a fee from €65; | Full refund (if requested before departure) | Full refund (if requested before departure) |
| SATA IMAGINE miles | 25% | 50% | 100% | 150% |
N/A- Not applicable
The conditions are valid for a ticket used in full, and when flight coupons are used in sequential order.
(1) not available on all flights.
Nota: No Show Policy - If you are not planning to travel on any portion of your itinerary, please cancel or change your reservation prior to the scheduled departure of the flight. Customers who fail to cancel or change their reservations prior to scheduled departure or fail to board their flight, are subject to penalties. Additionally, the entire reservation including any remaining flights on the ticketed itinerary will also be cancelled and all, or partial funds from the “No Show” reservation will be forfeited.
SATA IMAGINE tickets has different rules, that can be checked here.
North America
Trips from/to United States and Canada
| Economy class | Business class | |||
|---|---|---|---|---|
| Discount | Smart | Value | Comfort | |
| Carry-on baggage | 1 piece up to 8kg Dimensions 55x40x20 |
1 piece up to 8kg Dimensions 55x40x20 |
1 piece up to 8kg Dimensions 55x40x20 |
1 piece up to 15kg Dimensions 55x40x20 |
| Checked baggage | 1 piece up to 23kg | 1 piece up to 23kg | 2 pieces up to 46kg, maximum weight of 23kg per piece | 2 pieces up to 64kg, maximum weight of 32kg per piece |
| Priority baggage | n/a | n/a | n/a | Yes |
| Pre-seat | Available for purchase | Available for purchase | Available for purchase | Free of charge |
| Dedicated check-in | n/a | n/a | n/a | Yes |
| Priority boarding | n/a | n/a | n/a | Yes |
| Meal | Yes | Yes | Yes | Yes |
| Booking changes | From €150/$200 | From €75/$100 | Free of charge (if requested before departure) | Free of charge (if requested before departure) |
| Refunds | Yes, if requested before departure, upon a fee from €175/$225$ | Yes, if requested before departure, upon a fee from €100/$125 | Yes, if requested before departure, upon a fee from €50/$75 | Full refund (if requested before departure) |
| SATA IMAGINE miles | 25% | 50% | 100% | 150% |
N/A- Not applicable
The conditions are valid for a ticket used in full, and when flight coupons are used in sequential order.
Note: No Show Policy: If you are not planning to travel on any portion of your itinerary, please cancel or change your reservation prior to the scheduled departure of the flight. Customers who fail to cancel or change their reservations prior to scheduled departure or fail to board their flight, are subject to penalties. Additionally, the entire reservation including any remaining flights on the ticketed itinerary will also be cancelled and all, or partial funds from the “No Show” reservation will be forfeited.
Interjovem Card
50% discount on the resident fare, on flights between the islands
Conditions:
- The passenger must own the Interjovem Card:
- Between October and May: bookings on a waiting list, 72 hours before the trip, or with prior seat confirmation, 24 hours before the trip. Waiting list bookings will be automatically confirmed, as long as the flight is available, within 24 hours. From October to May, fares purchased with the Interjovem Card are non-refundable, except if the passenger was unable to fly due to lack of availability on the flight;
- Between June and September: bookings without prior seat confirmation, remaining in this situation until the check-in closes, the time when flight availability and the possibility of confirming the booking are estimated. From June to September, fares purchased with the Interjovem Card are 50% refundable;
- Ticketing can be carried out 72 hours before the trip, regardless of whether the booking remains in the condition of waiting list or on standby on the date of ticketing;
- Changes are allowed on SATA Air Açores flights upon a penalty of € 20.00;
- Bookings and ticketing will occur simultaneously;
- o The passenger is entitled to the regular baggage allowance.
20% discount and a confirmed booking on flights operated by Azores Airlines to Europe
- The 20% discount is applied to the lowest public fare available at the time of purchase and with a confirmed booking, on flights to Europe.
- These conditions are only valid for trips started in the Azores.
- Discounts do not apply to trips between the Azores and mainland Portugal.
- Fares purchased with the Interjovem Card on Azores Airlines flights are subject to the applicable fare regulation.
Conditions valid until December 31, 2021.
Azores Air Pass, the fare that allows you to visit all the islands of the Azores
Grupo SATA offers a special rate for all those who wish to get to know several islands of the archipelago of the Azores with an international, national or charter ticket.
The fare applies to passengers who have a ticket between any destination outside the Azores and the Azores.
With this fare you can:
- Make 3 stops longer than 24 hours in any airport in the Azores.
- Make unlimited stops at any airport in the Azores, provided that it does not exceed 24 hours between arrival and departure.
Azores Air Pass fare conditions:
- Applicable to non-residents in the Azores;
- Connections with charter tickets permitted;
- International/domestic flight ticket to the Azores should be presented with the Azores Air Pass tickets at check-in;
- Sales through Call Center and SATA | Azores Airlines Stores.
| Azores Air Pass | |
|---|---|
| Baggage | 23 Kg |
| Priority Baggage | N/A |
| Pre-seat* | N/A |
| Comfort Pre-seat | N/A |
| Fast Track | N/A |
| Dedicated Check-In | N/A |
| Reservation Change** | |
| Cancellation/Refund** | Yes, before departure with penalty. No, after departure. |
| Lounge Access | N/A |
| Upgrade Last Minute | N/A |
| Upgrade com Milhas | N/A |
- Yes - No - Yes, with penalty N/A- Not applicable
The conditions are valid for a ticket used in full, and when flight coupons are used in sequential order.
* SP Flights - Pre-Seat Comfort not available.
** If the originally purchased fare is not available for the new dates, you may have additional charges. The Ticket Service fee is non-refundable.