Visual or hearing Impairment and elderly passengers

If there is no need for special assistance (e.g. meal or bathroom assistance), these passengers may be accepted without escort or medical clearance.If your assistance dog is accompanying you, we inform that their transportation is free of charge in the cabin or in the hold, please request more information about the carriage of Service Animals through Contact Center or any SATA office. We provide you with online information in “Service Support Animals transportation”.
It’s important to us that you inform at the time of booking if you need some assistance.


It is important and imperative that when making your booking to always inform the type of assistance required, so that we can also provide you with all the information.