To reduce movements and contacts in the cabin, with our passengers' safety as a priority, we have set maximum limits for cabin baggage to be transported on board. You should limit your cabin baggage to the essentials, and to volumes that can be handled only by you.
When the cabin volume limit is reached, your carry-on baggage may have to be carried in the aircraft's hold free of charge. In this case, you must make sure to have your travel documents and essential documents with you.
All your carry-on baggage must be presented to be appropriately tagged at check-in. All your cabin baggage must be packed in suitcases or similar containers. Any item not properly packed and stowed inside the baggage that could compromise the hygiene and cleanliness of the aircraft's baggage compartments will not be accepted on board the aircraft (e.g., hiking boots attached to backpacks, tied articles, etc.).
Limitations
| Number of carry-on baggage volumes | Dimensions | Personal item | Dimensions | Total weight in kg (pounds) | |
|---|---|---|---|---|---|
| Economy Class | 1 | 55x40x20 cm | 1 | 40×30×15 cm | 8 Kg (17 lbs) |
| Comfort Light Class | 1 | 55x40x20 cm | 1 | 40×30×15 cm | 8 Kg (17 lbs) |
| Comfort Plus Class | 1 | 55x40x20 cm | 1 | 40×30×15 cm | 15 Kg* (33 lbs) |
* Azores Airlines’ passengers traveling in Comfort class can carry up to 13 kg on SATA Air Açores connections.
Charter flights may have different rules.
Free personal items
In addition to the piece of cabin baggage, you can carry one of the following personal items free of charge, provided that it complies with the established maximum dimensions (40×30×15 cm), and that the combined weight of the hand baggage and the item below does not exceed the weight allowed by the acquired fare:
- One diplomatic handbag type or a bag with one laptop;
- One small backpack; or
- One lady’s small handbag, a wallet, or a purse with appropriate dimensions for the flight and without articles considered as baggage; or
- One garment bag; or
- Small pouch with electronic equipment; or
- One duty-free store bag: up to 2 bottles of alcoholic beverages or other items (as long as they do not exceed one bag per passenger); or
- Musical instrument.
In addition to the carry-on bag and the personal item free of charge, you can also take it with you:
- Passengers traveling with babies: one small bag with food and clothes to wear during the flight;
- Incapacitated passengers, or passengers with reduced mobility: one pair of crutches, prosthetic devices, or other articles considered indispensable for their locomotion.
Note 1: if the duty-free bag exceeds 2 bottles of alcoholic beverages or exceeds 1 duty free bag per passenger, it will be considered carry-on baggage, or a free hand baggage article, and any additional items will be checked into the hold and the excess baggage charges corresponding to the fare purchased will be applied, if applicable.
Note 2: pet transportation cannot be combined with other Free hand-baggage items and must be accommodated under the seat.
Note 3: musical instruments carried in the cabin, depending on their size, will be considered as cabin baggage (with maximum dimensions of 55×40×20 cm) or as a personal item (with maximum dimensions of 40×30×15 cm).
— Maximum dimensions include wheels and handles;
— Although there is a maximum weight limit for luggage carried in the cabin, it must be light enough for the passenger to place it in the luggage compartments;
— Items labeled with the white label must be placed under the seat in front.
We recommend the transportation of the following items as carry-on baggage:
- Identification documents;
- Mobile phones (previously turned off);
- Money, checks, credit cards, credit documents, bonds and other securities;
- Jewelry;
- Medicine;
- Commercial samples;
- Fragile or perishable items.
Check Security Rules for carry-on liquids and Prohibited items on board.
Items you should avoid transporting in your carry-on baggage (once they must be turned off)
- Radio devices;
- Walkie-talkies;
- Remote-control toys;
- CRT monitors;
- Wireless computer equipment (mouse);
- Printers;
- CD and mini-disk players;
- Stereo equipment;
- Pocket radios (AM/FM);
- TV receivers;
- Bluetooth technology.
Pets
If you are going to carry a pet in the cabin, check costs and our special transport conditions here.
Musical instruments
Musical instruments may be accepted as carry-on baggage, as long as they do not exceed the stipulated dimensions (55x40x20cm / total 115cm (45 inches)) and weight (8kg/17lb).
If these dimensions or weight are exceeded, musical instruments will have to be transported in the hold, properly packaged in a hard-shell case for appropriate protection, or transported in the cabin by acquiring an extra seat.
You must inform the type of instrument, weight and dimensions when booking, which will be subject to further confirmation.
Security Rules
New security rules have been established at European Union airports to protect passengers from the new threat of liquid explosives
Passengers may not bring liquids (beverages in general, soups, gels, lotions, perfumes, aerosols, etc.) as carry-ons in containers larger than 100 millilitres (maximum of 1 litre total). These containers must be enclosed in an easily sealable, 19 cm x 20 cm transparent plastic bag.
Exceptions:
- Liquids purchased at stores beyond the airport’s screening checkpoint, or purchased on board the aircraft;
- Liquids for medical purposes*;
- Liquids for special dietary needs*;
- Baby food.
* Upon request, passengers must prove authenticity by means of a medical prescription or by tasting/skin testing.
Please consult:
Prohibited Articles on board.
Traveling with medications
We recommend that medicines be transported in your carry-on baggage.
SATA Azores Airlines is not responsible for the loss or damage to medications, which should not be included in checked baggage.
Liquid, aerosol, or gel medicines
Regarding liquid, aerosol, or gels (LAG) medicines that are intended for use during your trip and are necessary for medical reasons or a special dietary requirement, it is advisable to carry proof attesting to the need for the medicine (prescription or medical statement, for example), to facilitate and speed up security checks at airports.
Syringes and needles
When carrying syringes and needles, we also recommend you provide a document proving their need to facilitate and expedite security checks at airports.
Solid Medications
Solid medicines, such as tablets or capsules, have no restrictions.
Failure to comply may result in the medicines being seized by security staff at the airport or carried in the airplane's hold.
Medicines requiring special storage
To transport medication that needs to be stored at low temperatures, such as insulin, you should consult your doctor and ensure that your medication is kept at a low temperature, depending on your trip duration, by using refrigerated isothermal sheets and/or bags, or even stored on dry ice, preferably protected in styrofoam packaging.
Due to operational limitations, refrigeration will not be allowed on board our aircraft unless exceptions apply.