Reserve Your Seat

Standard seat: seat with regular space characteristics.

Extra legroom seat: seat with extra space between rows (1st-row seats and emergency exit row).

1.1 Price

Web sales in ticket currency.

1.2. Regulation

• Eligibility
  Service available to all passengers who have a ticket for a flight operated by SATA Azores Airlines.
   
• Validity period
  Available from 360 days to 48 hours before the flight.
   
• Flights Restriction
  Valid on SATA Azores Airlines scheduled flights.
   
• Changes
  If you want to change your seat or your flight, a new seat will have to be purchased.
   
• Refunds
  The following situations will be eligible for a pre-seat refund:
  • When the passenger upgraded to Comfort class on the same flight.

  • When an operational change by the airline results in a re-accommodation (such as a change of aircraft with a different cabin or a flight cancellation) and:

    • the passenger isn't re-accommodated in a seat with the same features as the previously purchased (window, aisle, etc.);
    • the passenger is traveling with others with the same booking code, and they have been re-accommodated in separate seats;
    • the passenger is reaccommodated in a seat located in another area of the aircraft*.
      
      * Our cabins are divided into different areas delimited by emergency exits.

     

    1.3 Emergency exit seats

    SATA Azores Airlines has the right to determine whether a passenger meets the requirements to sit in a seat near the emergency exit. The passenger must be physically capable, be over 16 and under 65 years old and speak English. If the passenger does not meet the requirements, they will be allocated an alternative seat and the amount paid will not be refunded.

    These seats are restricted and as such are not permitted in the following cases:

    • Passengers under the age of 16;
    • Unaccompanied minors;
    • Pregnant women;
    • Elderly (over 65 years old);
    • Passengers with reduced mobility;
    • Passengers requiring special assistance;
    • Passengers carrying special items in the cabin (animals, bulky items, etc.);
    • Passengers who, due to their stature or physical constitution, have difficulties in moving quickly and efficiently, so as not to obstruct the gangway or the emergency exit, and are not able to assist the crew and other passengers in situations of the evacuation of the aircraft.

     

    1.4. Special transport

    Animal transport
    If you are carrying your pet with you in the cabin, you should book your seat next to a window in the places intended for animal transport. Please note that you are not allowed to book your seat in the emergency exit rows as well as in the more comfortable rows.
     

    Reduced mobility
    If you need assistance due to your mobility, the seat to be selected will depend on the type of assistance you require and according to your mobility:

  • If you need a wheelchair on the way to/from the stairway or access sleeve to the airplane, but you can go up and down the stairs and walk to/from your seat on board without assistance (WCHR) – you should not select emergency exit seats.
  • If you need a wheelchair on the way to/from the stairway or access sleeve to the airplane and you need to be carried up and down the stairs, but you can walk to/from your seat on board without assistance (WCHS) – you must select an aisle seat, for safety reasons on board.
  • If you need a wheelchair on the way to/from the stairway or access sleeve to the airplane, you need to be carried up and down the stairs, and also to/from your seat on board (WCHC) – you must select an aisle seat, for safety reasons on board.