Unaccompanied Children Transportation
Babies (INF) are passengers that, on the date of the beginning of the travel, are older than 7 days and younger than 2 years.
If you are travelling with an infant under the age of 2, you can choose between:
- Purchase a paid seat: you can pay a child fare and have your infant travel in an approved car seat (please verify information online available “Car Seats and Child Restraint Systems”) which fits into the aircraft seat securely. Please request more information when booking your flights.
- Travel with the infant seated in your lap: when travelling with babies may only be seated on seats where a supplementary oxygen mask is available, is not possible be seated at emergency exit rows, and you must hold the infant on your lap for the duration of the flight.
As checked baggage allowance is permitted to transport gratuitously 10kg (weight concept) or one volume with 10kg (piece concept), as well it will be allowed to transport a baby stroller/basket and a baby chair.
The maximum number of infants on board depends of the aircraft type and specifically, the number of additional oxygen masks and available infant belts on board the aircraft. Each passenger may only carry one baby (up to 2 years). The presence of a second accompanying passenger over 15 years of age is required to travel with two infants.
Children (CHD) are passengers that, at the date of commencement of travel, are between the age of 2 and 11 years inclusive.
All children have to acquire a seat paid and must travel accompanied by an adult aged 18 years or more, fully capable of taking care of the minor during the entire flight (including check-in, boarding, customs formalities, changing aircrafts, transit.)
If your child will travel alone, please obtain information about SATA’s unaccompanied minor service.
How to book
An amusement experience for them, with some reassurance for you. It's our goal to provide your child with a fun experience by giving them the special care and attention they need when flying alone.
Our unaccompanied minor service is designed for your child’s comfort and safety, as well as your peace of mind during the journey.
The booking for an unaccompanied child must be made through SATA Call Center by phone 707 22 7282 / (+351) 296 209 720 or by email email@example.com, or through our sales offices, please check the nearest office for you. It is not possible to book online the Unaccompanied Minor Service and is not permitted to make web check-in for unaccompanied children.
At the time of the booking we require:
- Your child’s date of birth, first and last name;
- Name, relationship and telephone contact of the person who escorts the child to the check-in;
- Name, relationship and telephone contact of the person who escorts the child at the transfer or stopover station;
- Name, relationship and telephone contact of the person who escorts the child at the arrival station.
Unaccompanied Minor with Additional Cabin Crew Member
Unaccompanied children older than 3 months and under 5 years of age (or with more than 5 years, when requested by a parent or legal guardian) may be accepted only if a personalized support is provided by an additional flight attendant throughout the flight.
This service requires an advance booking up to a maximum of 72 hours before the estimated departure, , since it requires the confirmation by the airline for the additional cabin crew member.
In case this service is cancelled during the last 72 hours before the estimated time of departure, after payment is made, the surcharge will not be refunded.
The value of the ticket for the additional assistance is the responsibility of the parents or legal guardian (only for the flight where service is requested) and an adult fare will also be charged to unaccompanied babies or children.
At the time of booking, identification and contact information of the adult that will meet the child at the destination airport must be provided. In case of stopover, the inexistence of an escort previously designated to accompany the child at the intermediate airport implies boarding refusal.
Unaccompanied Minor Service
Children from 5 to 11 years are accompanied after check-in until they are delivered, at the destination, to the responsible person designated by the parent or legal guardian through the booking and as well through information mentioned in the Handling Advice For Unaccompanied Minor. This service is permanent and mandatory for children travelling alone, or when the accompanying person is less than 18 years or not emancipated, and should be requested until 48h00 before the departure time of the flight.
The Handling Advice For Unaccompanied Minor shall be delivered at check-in, so please fill in, print it and sign the form before going to the airport. All information described in the form as well the designation of authorized/responsible person for the minor in the final destination must be designated only by the parents or legal guardian.
The number of copies to print depends on the number of flights your child is taking:
- Flight with no connections: 2 copies;
- Flight with 1 connection: 3 copies.
Children aged 5 to 11 travelling unaccompanied on AZORES AIRLINES flights will be subject to payment of a fee. These values are applicable to flights operated by Azores Airlines/SATA Air Açores. On flights operated in code-share, the fee may change according to the airline that operates the flight.
- EUR 40 for Domestic flights, flights within Europe and Cape Verde;
- EUR 100 for flights from Portugal to Canada and the United States;
- EUR 100 for flights between Cape Verde and United States or Canada;
- USD/CAD 150 for flights between United States or Canada and Cape Verde;
- CAD 150 for flights from Canada to Portugal;
- USD 150 for flights from the United States to Portugal.
Note: Brothers traveling together, with the same address and same "family name", only a fee is collected.
Young minors, age between 12 and 17 years, traveling unaccompanied by an adult, if requested by their parents or legal guardian can also use the Unaccompanied Minor Service (applicable service fee as described above).
In the case of parents or legal guardians of young minor forgoing the UMNR service, must be validated if the minor is self-sufficient and autonomous to accomplish the journey, i.e. if is able to perform all the formalities since check-in, security, control of passports, embarkation and disembarkation, baggage collection and proceed with all instructions of safety on board. At the time of booking you should inform us the young minor does not need the unaccompanied minor service.
The young minor traveling on their own (without any assistance from the airline) must have into account:
- When you receive your son’s ticket, verify all dates, departures times and cities, as well if the name of your son is correctly written. Some cities have more than one airport, so is important that you verify the correct airport;
- A copy of the ticket must be printed so that the minor has with them during the entire journey as well all necessary documentation ;
- The young minor must be provided with telephone contacts of parents or legal guardian for certain situations if necessary;
- If the child need any help, have any questions please inform your child to search and to address to an airport staff or a police officer and must never abandon the airports with a stranger;
- Onboard if your son feel uncomfortable due to some situation or by someone sitting nearby, the young minor should call a flight attendant and explain his concerns.
Your child’s travel begins at the check-in, we recommend that you arrive at the airport with some advance:
- We require original documents (photocopies are not accepted);
- The “Handling Advice for Unaccompanied Minor form” should be signed by one of the parents or responsible person for the child;
- The parents or the responsible person for the unaccompanied minor must remain at the airport until the aircraft has taken off;
- The person picking up the child upon arrival must be older than 18 years of age and will be required to present a valid/official identification;
- If the designated person is not present upon on arrival and cannot be contacted, the child will be sent to the origin station on the first available SATA Group flight. All the necessary arrangements will be made, regarding the minor protection and welfare and all the expenses involved will be debited to the parents or responsible person.
In addition to other specific documentation that may be required by SATA (e.g. Declaration of Unaccompanied Minors, documents to obtain subsidized fare, etc.), national and foreign minors residing in Portugal, need the following documents to travel:
For domestic flights (between mainland Portugal and the Autonomous Regions):
- Children of Portuguese nationality accompanied or unaccompanied
- Valid identification document (ID card or passport).
- To exit national territory – Minors of Portuguese or foreign nationality residing in Portugal:
- Accompanied by the person exercising parental authority (parental authority is usually exercised by both parents)
- Identification document (passport or other identification document valid for travelling between the countries on the itinerary).
- Accompanied by an adult who doesn’t exercise parental authority or unaccompanied:
- Identification document (passport or other identification document valid for travelling between the countries on the itinerary) along with a written and dated authorization that includes the signature of the person who holds a legally certified parental responsibility (by notarial records, lawyers, solicitors or Portuguese Embassies and Consulates abroad) and confers monitoring powers to properly identified third parties, when applicable.
- Accompanied by the person exercising parental authority (parental authority is usually exercised by both parents)
For entry of foreign minors in national territory:
Competent authorities may refuse the entry in the country to foreign citizens under 18, accompanied by an adult who doesn’t exercise parental authority or unaccompanied. In addition to the identification document (passport or other identification document valid for travelling between the countries on the itinerary), a written and dated authorization that includes the signature of the person who holds parental responsibility or of both parents, legally certified according to the requirements of the country of nationality and residence of the minor is also needed.
More information on the requirements for Unaccompanied Minors at www.sef.pt - Foreigners and Borders Service.
To confirm the documents required for traveling from your home country to Portugal, contact the Embassy in your country. To find embassies, click here.
For any additional information, visit IATA TRAVEL Centre, which provides all the information (in English) needed to plan and prepare your trip. Information on passports, visas, health care, customs, airport fees and currencies only a click away.
Your child or young minor cannot use the unaccompanied minor service if he/she is:
- Severely visually or hearing impaired;
- Requires assistance to take essential medication;
- Has an allergy that requires them to travel with an epinephrine auto-injector (Epi-pen) and is unable to administer it correctly on their own;
- Has cognitive or development impairment.
Please note that if your child requires medication that needs to be taken during the flight, you must ensure that your child can take the necessary medicines by him or herself, and can manage alone to take it correctly. SATA Cabin Staff are able to provide first aid only and are not authorized to administer injectables and/or special assistance to sick passengers to the detriment of other passengers.
Children should be able to feed themselves, to meet the basic needs of hygiene, as well as being able to respond to flight safety instructions.
Similar to what is regulated for automobiles, special chairs (car-type infant seat) exists to be used in air transport with the purpose of carrying babies and children that were built to fit the aircraft seats.Car-type infant seat may be accepted considering the following:
- Has to approved for use on-board aircraft by an official state department, such as the European Regulation contains the label" ECE R44/03 or ECE R44/04;
- For flights from USA the CRS (Child Restraint Systems) must be approved by government and it has "This restraint is certified for use in motor vehicles and aircraft" printed on it, " United States Federal Motor Vehicle Safety Standard (FMVSS) No. 213; for CSD (Child Safety Device) make sure it has the label "FAA Approved in Accordance with 14 CFR 21.8(d), Approved for Aircraft Use Only”
- For flights from Canada the CRS (Child Restraint Systems) and CSD (Child Safety Device) must have labels that contain the information of CAN-TSO legibly marked with at least the manufacturer’s name, subassembly part number, and the CAN-TSO number (i.g. can-tso-c100b ou can-tso-c100c),” Canadian Motor Vehicle Safety Standard (CMVSS) 213 or 213.1”
- Must have vertically shoulder belts for the infant and allow fixation with the aircraft belt;
- This service may be confirmed only if previously booked by passenger and accepted by SATA.
- Babies travelling in car-type infant seat pay a child fare, being aware that one seat is occupied;
- Car-type infant seat may never be positioned at emergency exit rows, nor on the row immediately in front of or immediately behind the emergency row
To obtain more information please contact us through email firstname.lastname@example.org or by phone 707 22 7282 / (+351) 296 209 720.