Children Transportation

Children and Babies

Babies (INF) are passengers that, at the date of commencement of travel, are older than 7 days and younger than 2 years.

Children (CHD) are passengers that, at the date of commencement of travel, are between the age of 2 and 12 years.

 

Unaccompanied children:

Unaccompanied children traveling alone not being accompanied by an adult with at least 18 years of age fully capable of taking care of the minor during the entire flight (including check-in, boarding, customs formalities, changing aircrafts, transit.)

 

AVAILABLE SERVICES:

Unaccompanied Minor with Additional Cabin Crew Member

Unaccompanied children older than 3 months and under 5 years of age may be accepted only if a personalized support is provided by an additional flight attendant throughout the flight.

This service requires an advance booking up to a maximum of 72 hours before the estimated departure and upon payment of a surcharge equivalent to an adult fare.

An adult fare will also be charged to unaccompanied babies or children.

In case this service is cancelled during the last 72 hours before the estimated departure, the surcharge might not be refunded.

At the time of booking, identification and contact information of the adult that will meet the child at the destination airport must be provided. In case of stopover, the inexistence of an escort previously designated to accompany the child at the intermediate airport implies boarding refusal.

For minors, with 12 years old or over, we provide an assistance service at the airport. To learn more about this service please contact a sales office or our contact center.

 

Unaccompanied minor assistance service:

Children from 5 to 11 years (permanent assistance service is mandatory -UMNR) are accompanied from check-in to the meeting with the person who will receive them at arrival (designated by the parent or guardian through the Handling Advice For Unaccompanied Minor *). Children aged 5 to 11 traveling unaccompanied on AZORES AIRLINES flights will be subject to payment of a fee.

 

  • EUR 40 for Domestic flights, flights within Europe and Cape Verde;
  • EUR 100 for flights from Portugal to Canada and the United States;
  • EUR 100 for flights between Cape Verde and United States or Canada;
  • USD/CAD 150 for flights between United States or Canada and Cape Verde;
  • CAD 150 for flights from Canada to Portugal;
  • USD 150 for flights from the United States to Portugal. 

Service also available for children of 12 up to 17 years, when requested by parents or guardian.

 

*Please fill out and print the Handling Advice For Unaccompanied Minor before going to the airport, that should be delivered at check-in. The information and authorized persons will have to be designated only by their parents or legal guardian. The number of copies to print depends on the number of flights your child is taking:

  • Flight with no connections: 2 copies;
  • Flight with 1 connection: 3 copies.

Note:
These values are applicable to flights operated by Azores Airlines/SATA Air Açores. On flights operated in code-share, the tax fee may change according to the airline that operates the flight. This service is mandatory for children travelling alone, or when travelling with a passenger under 18 or not emancipated.

 

Transport Limitations and Baggage

Each passenger may only carry one baby (up to 2 years). Thus, the presence of a second accompanying passenger over 15 years of age is required to travel with two infants.

The maximum number of infants on board depends of the aircraft type and specifically, the number of additional oxygen masks and available infant belts on board the aircraft.

When travelling with infants or children it will be allowed to transport, free of charge, a baby stroller/basket and a baby chair as checked baggage.

 

Seating for Passengers with Babies

Children and passengers travelling with babies must not be seated at emergency exit rows.
Passengers with babies may only be seated in seats where a supplementary oxygen mask is available.

 

Documents

In addition to other specific documents that may be required by SATA (e.g. Declaration of Unaccompanied Minors, documents to obtain subsidized fare, etc.), national and foreign minors residing in Portugal, need the following documents to travel:

 

For domestic flights (between mainland Portugal and the Autonomous Regions):

Children of Portuguese nationality accompanied or unaccompanied
Valid identification document (ID card, birth certificate or passport).

 

To exit national territory – Minors of Portuguese or foreign nationality residing in Portugal:

Accompanied by the person exercising parental authority (parental authority is usually exercised by both parents)
Identification document (passport or other identification document valid for travelling between the countries on the itinerary).

Accompanied by an adult who doesn’t exercise parental authority or unaccompanied:
Identification document (passport or other identification document valid for travelling between the countries on the itinerary) along with a written and dated authorization that includes the signature of the person who holds a legally certified parental responsibility (by notarial records, lawyers, solicitors or Portuguese Embassies and Consulates abroad) and confers monitoring powers to properly identified third parties, when applicable.

 

For entry of foreign minors in national territory:

Competent authorities may refuse the entry in the country to foreign citizens under 18, accompanied by an adult who doesn’t exercise parental authority or unaccompanied. In addition to the identification document (passport or other identification document valid for travelling between the countries on the itinerary), a written and dated authorization that includes the signature of the person who holds parental responsibility or of both parents, legally certified according to the requirements of the country of nationality and residence of the minor is also needed.

 

 

Notes:

More information on the requirements for Unaccompanied Minors at www.sef.pt - Foreigners and Borders Service.

To confirm the documents required for traveling from your home country to Portugal, contact the Embassy in your country. To find embassies, click here.

For any additional information, visit IATA TRAVEL Centre, which provides all the information (in English) needed to plan and prepare your trip. Information on passports, visas, health care, customs, airport fees and currencies only a click away.

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