Fees and Other Optional Services

Oversized, fragile or valuable items such as works of art, musical instruments, electronic devices, etc. may be accepted as carry-on baggage with the purchase of one or more extra seats.

This service requires the payment of an excess baggage fee equal to the passenger’s fare, per extra seat, for the flight(s) on which the baggage is carried. All applicable passenger rules will also apply to these extra seats (e.g. penalties for reservation changes).

Passengers must make an advance reservation to transport these items, specifying their size and weight. This service is subject to confirmation by SATA.

Each piece may not exceed 75 kg, and items must be securable to seats to ensure safety within the cabin.

The issuance or reissuance fee is an amount charged for each ticket issued or that needs to be reissued, respectively, regardless of the airfare price. This issuance fee or service fee, in SATA channels, may be identified on the ticket with the code (XP).

* For itineraries including Public Service Obligation (PSO) routes, a fee of €5 applies at Stores and €1 at the Contact Center.
** Travel between Portugal and Cape Verde is subject to the issuance fee corresponding to intra-European travel.

Notes:

• The issuance and reissuance fee is always non-refundable, even if the fare allows refunds.
• In markets (routes) where no fee is published in the local currency, the amount will be converted into the payment currency at the exchange rate of the day;
• In situations involving more than one market, the highest issuance fee will always be charged.