Azores Airlines Customer Service and Contacts

Contact Center

Dial 296 209 720

International callers, please dial (+351) 296 209 720.

 Call to Portuguese national fixed network. The cost of communications depends on the tariff agreed with your operator.

The contact center is available 24 hours a day, 7 days a week, our Contact Center handles most services such as information on schedules and fares, bookings and payments, special requests, SATA Imagine service, and general passenger support.

You may also contact us via:

 

Contacts: email, phone and Fax.
E-mailinfo@sata.pt
Fax(+351) 296 288 631

Ticketing Offices

Ponta Delgada

Airport (PDL)

Open while flight hours.

 

Sales Office (PDL)

Av. Infante D. Henrique, 55                 
9504-528 Ponta Delgada                 
Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.

Lisbon

Sales Office (LIS)

Av. da Liberdade, 261                 
1250-143 Lisboa                 

Phone:                 
(+351) 213 553 110                 

Open from Monday to Friday: 9:30am until 12:30pm and 1:00pm until 5:30pm.


Airport (LIS)

TERMINAL 1;                 
Open while flight hours.

Porto

Airport (OPO)

Email:                 
porto@sata.pt                 

Open while flight hours.

Working Hours of the Porto Airport Sales Desk:                 
Monday 09:30am to 05:30pm                 
Tuesday 09:30am to 05:30pm                 
Wednesday 09:30am to 05:30pm                 
Thursday 02:30pm to 10:30pm                 
Friday 02:30pm to 10:30pm                 
Saturday 09:30am to 05:30pm                 
Sunday 02:30pm to 10:30pm                 

Whenever there is a flight outside this schedule, the sales desk will open 02:00 before the flight and close 00:30 after.                 

porto@sata.pt

 

Santa Maria

Airport (SMA)

Open while flight hours.

 

Sales Office (SMA)

Rua Dr. Luis Bettencourt                 
9580-529 Vila do Porto                 

Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.

Flores

Airport (FLW)

Open while flight hours.

 

Sales Office (FLW)

Rua Senador André Freitas, 5                 
9970-337 Santa Cruz das Flores                 

Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.

Corvo

Sales Office (CVU)

Caminho dos Moinhos                 
9980-032 Corvo                 

Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.

Terceira

Airport (TER)

Open while flight hours.

 

Sales Office (TER)

Rua Direita, 76     
9700-522 Angra do Heroísmo     

Open from Monday to Friday from 9:00 am until 6:00 p.m.

 

São Jorge

Airport (SJZ)

Open while flight hours.

 

Sales Office (SJZ)

Rua Maestro Francisco de Lacerda nº40                 
9800-551 Velas                 

Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.;

Horta

Airport (HOR)

Open while flight hours.

 

Sales Office (HOR)

Largo do Infante                 
9900-016 Horta                 
Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.

Graciosa

Airport (GRW)

Open while flight hours.

 

Sales Office (GRW)

Rua Dr. João de Deus Vieira                 
9880-379 Santa Cruz da Graciosa                 

Open from Monday to Friday from 09:00a.m. until 12:30p.m. and from 13:30p.m. until 17:30p.m.

 

Pico

Airport (PIX)

Open while flight hours.

 

Sales Office (PIX)

Rua D. Maria da Glória Duarte                 
9950-337 Madalena                 

Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.

Toronto

Toronto Sales Office (Canada)

Azores Airlines                 
1274 Dundas St. West , Toronto Ontario, M6J 1X7                 
TEL: 416 515 7188                 
FAX: 416 515 0106                 
EMAIL: reservations.canada@sata.pt


Open Monday to Friday, from 9:00 am until 5:00 p.m.                 
Closed: Saturdays, Sundays and statutory holidays.

Praia

Cabo Verde Connect Services

E-mail:                 
sata.cvcommercial@cvconnectservices.com

Boston

Fall River Sales Office (BOS)

Azores Airlines

211 South Main Street, Fall River MA 02721 2819 @locality: Massachusetts                 


Phone:                 
(+1) 508 677 0555                 
(+1) 800 762 9995


Fax:                 
(+1) 508 677 0556                 


reservations.usa@sata.pt                 

Open Monday to Friday, from 8:30 am until 5:00 p.m.

Closed: Saturdays, Sundays and statutory holidays.

California

Sales Office (CA)

Azores Airlines

Sata International – Azores Airlines SA                 
2109 Fulkerth Rd                 
Turlock, CA 95380                 


Phone:                 
(+1) 209 620 8221

Customer Care

Help us to serve you better!

If you would like to make a suggestion or give us your opinion or complaint, about one of our services, you may do it through our Customer Service, using the following contacts:

 

Contactos: Customer Care
Customer CareRua Dr. José Bruno Tavares Carreiro, n 6 |7º Piso                
9500-119 Ponta Delgada               
Azores - Portugal
ComplaintForm

Losses and damages

Cape Verde – Praia

Phone:                 
+238 2632224

E-mail:                 
supervisorlost.rai@cvhandling.cv

Frankfurt

Phone:                 
0049-690-690-7001

E-mail:                 
Baggage-tracing@Fraport.de

Tel.:                 
0173-6998513

E-mail:                 
a.escher@fraport.de

Barcelona

Phone:                 
34-93 293 06 48

Monday to Friday 09h00 a.m. until 08h00 p.m.

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Cargo

 

Head Office / Booking

Phone: (+351) 296 209 797                 
 Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.        
E-mail: carga.reservas@sata.pt                 
Schedule: from 08h00 until 18h00                 
Closed: Saturdays/Sundays/Holidays

Airport Warehouse

Phone: (+351) 296 206 023/22                 
 Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.        
Fax: (+351) 296 286 312                 
E-mail: pdlfesp@sata.pt                 
Closed: Saturdays/Sundays/Holidays                 
 

 

Airport Warehouse

Phone: (+351) 296 820 183                 
 Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.        
Fax: (+351) 296 886 503                 
Email: smafa01@sata.pt                 
Closed: Saturdays/Sundays/Holidays                 
 

 

Airport Warehouse

Phone: (+351) 295 540 043                 
 Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.        
Fax: (+351) 295 540 046                 
E-mail: terfasp@sata.pt                 
Closed: Saturdays/Sundays/Holidays                 
 

 

Airport Warehouse

Phone: (+351) 295 730 175                 
 Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.        
Fax: (+351) 295 732 203                 
E-mail: grwfa01@sata.pt                 
Closed: Saturdays/Sundays/Holidays                 
 

 

Airport Warehouse

Phone: (+351) 292 202 315/292 202 316                 
 Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.        
Fax: (+351) 292 943 112                 
E-mail: horfesp@sata.pt                 
 

 

Airport Warehouse

Phone: (+351) 292 628 385                 
 Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.        
Email: pixfesp@sata.pt                 
 

 

Airport Warehouse

Phone: (+351) 295 430 365                 
 Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.        
Fax: (+351) 295 432 246                 
E-mail: sjzfa01@sata.pt                 
Closed: Saturdays/Sundays/Holidays                 
 

 

Airport Warehouse

Phone: (+351) 292 590 355                 
 Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.        
Fax: (+351) 292 542 135                 
E-mail: flwfa01@sata.pt                 
Closed: Saturdays/Sundays/Holidays                 
 

 

Airport Warehouse

Phone: (+351) 292 590 310                 
 Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.        
Fax: (+351) 292 596 170                 
E-mail: mailto:cvufesp@sata.pt                 
Closed: Saturdays/Sundays/Holidays                 
 

APG Portugal Cargo

E-mail: office@apgcargo.pt     
Phone: +351 215922745    
Address: Terminal de Carga Aérea Aeroporto Humberto Delgado Ed. 134, Piso 2, Gab. 2240     
1750-364 Lisboa

Schedules: Monday to Friday from 09h00 a.m. to 05h30 p.m.

APG Portugal Cargo

E-mail: office@apgcargo.pt     
Phone: +351 215922745    
Address: Terminal de Carga Groundforce     
Aeroporto Sá Carneiro     
4470-558 Maia

Schedules: Monday to Friday from 09h00 a.m. to 05h30 p.m.

 

Azores Airlines / GSA      
Airport Warehouse

Phone: (+351) 22 948 19 36      
 Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.      
Fax: (+351) 22 948 46 40      
E-mail: gsa.opo@gsa.pt | gsa.sales.opo@gsa.pt

 

Cargo Handler – SWISSPORT Cargo

General Manager: MICHAEL KISKO                 
Phone: 001 617 702 2488                 
E-mail: michael.kisko@swissport.com;                 
jonathan.bausemer@swissport.com;                 
csbosops.cs@swissport.com;                 
ex-spcargo-bos-om@swissport.com                 
 

 

GSA Cargo – APG INC USA

Customer Service Manager                 
Phone: 001 617 515 1215                 
E-mail: michelle.defronzo@apg-ga.us                 
us.cargo@apg-airlines.com                 

 

 

Cargo Handling Agent – GTA WORLD Cargo

Warehouse Manager: SAI RAMESH                 
Phone: 001 905 671 4443                 
Mobile: 001 905 699 8897                 
E-mail: sairamesh.thirumala@gtadnata.ca

Operations                 
Phone: 001 905 671 4446                 
E-mail: stephen.xu@gtadnata.ca;                 
warehouse@gtadnata.ca                 
 

GSA Cargo – APG INC CANADA

Operations Manager                 
Phone: 001 604 802 7668                 
E-mail: M.tang@apg-ga.com                 
ca.cargo@apg-airlines.com                 
 

 

CARGA ( IAS HANDLING)

Station Manager: Beatriz Meléndez                 
Phone: +34 934780449 Ext 5002                 
E-mail: beatriz.melendez@iashandling.aero

Operations                 
Phone: +34 934780449 Ext 5201 /5203                 
E-mail: opsimportbcn@iashandling.aero                 
opsexpotbnc@iashandling.aero

Warehouse Supervisor                 
Phone: +34 934780449 Ext 5006                 
E-mail: superwhbcn@iashandling.aero

 

If your contact with us or the transport service we have provided did not meet your best expectations, you can express your opinion through the form below.

Corporate communication

To request information on the activities of the SATA Group companies and to clarify any queries on released news or information, we are at your disposal through the following contacts:  
 

Communication & Brand

Phone:   
(+351) 296 209 748   
 Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.   
E-mail:   
comunicacao@sata.pt  
 

Media Relations

gruposatamedia@sata.pt

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