Azores Airlines Customer Service and Contacts

Contact Center

Dial 296 209 720

International callers, please dial (+351) 296 209 720.

Call to Portuguese national fixed network.  
The cost of communications depends on the tariff agreed with your operator.

The contact center is available from 8:00 a.m. to 8:00 p.m. AZOT ( 4:00 a.m. to 4:00 p.m. EST - Boston and Toronto local Time) and from 9:00 a.m. to 9:00 p.m. (mainland Portugal and Madeira), our Contact Center handles most services such as information on schedules and fares, bookings and payments, special requests, SATA Imagine service, and general passenger support.

You may also contact us via:

 

Contacts: email, phone and Fax.
E-mailinfo@sata.pt
Fax(+351) 296 288 631

Ticketing Offices

Ponta Delgada

Airport (PDL)

Open while flight hours.

 

Sales Office (PDL)

Av. Infante D. Henrique, 55  
9504-528 Ponta Delgada  
Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.

Lisbon

Sales Office (LIS)

Av. da Liberdade, 261  
1250-143 Lisboa  

Phone:  
(+351) 213 553 110  

Open from Monday to Friday: 9:30am until 12:30pm and 1:00pm until 5:30pm.


Airport (LIS)

TERMINAL 1;  
Open while flight hours.

Porto

Airport (OPO)

Email:  
porto@sata.pt  

Open while flight hours.

Working Hours of the Porto Airport Sales Desk:  
Monday 09:30am to 05:30pm  
Tuesday 09:30am to 05:30pm  
Wednesday 09:30am to 05:30pm  
Thursday 02:30pm to 10:30pm  
Friday 02:30pm to 10:30pm  
Saturday 09:30am to 05:30pm  
Sunday 02:30pm to 10:30pm  

Whenever there is a flight outside this schedule, the sales desk will open 02:00 before the flight and close 00:30 after.  

porto@sata.pt

 

Santa Maria

Airport (SMA)

Open while flight hours.

 

Sales Office (SMA)

Rua Dr. Luis Bettencourt  
9580-529 Vila do Porto  

Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.

Flores

Airport (FLW)

Open while flight hours.

 

Sales Office (FLW)

Rua Senador André Freitas, 5  
9970-337 Santa Cruz das Flores  

Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.

Corvo

Sales Office (CVU)

Caminho dos Moinhos  
9980-032 Corvo  

Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.

Terceira

Airport (TER)

Open while flight hours.

 

Sales Office (TER)

Rua da Esperança, 2  
9700-073 Angra do Heroísmo  

Open from Monday to Friday from 9:00 am until 6:00 p.m.

 

São Jorge

Airport (SJZ)

Open while flight hours.

 

Sales Office (SJZ)

Rua Maestro Francisco de Lacerda nº40  
9800-551 Velas  

Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.;

Horta

Airport (HOR)

Open while flight hours.

 

Sales Office (HOR)

Largo do Infante  
9900-016 Horta  
Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.

Graciosa

Airport (GRW)

Open while flight hours.

 

Sales Office (GRW)

Rua Dr. João de Deus Vieira  
9880-379 Santa Cruz da Graciosa  

Open from Monday to Friday from 09:00a.m. until 12:30p.m. and from 13:30p.m. until 17:30p.m.

 

Pico

Airport (PIX)

Open while flight hours.

 

Sales Office (PIX)

Rua D. Maria da Glória Duarte  
9950-337 Madalena  

Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.

Toronto

Toronto Sales Office (Canada)

Azores Airlines  
1274 Dundas St. West , Toronto Ontario, M6J 1X7  
TEL: 416 515 7188  
FAX: 416 515 0106  
EMAIL: reservations.canada@sata.pt


Open Monday to Friday, from 9:00 am until 5:00 p.m.  
Closed: Saturdays, Sundays and statutory holidays.

Praia

Cabo Verde Connect Services

E-mail:  
sata.cvcommercial@cvconnectservices.com

Paris

Discover the World


E-mail:  
sata.sales@discover-par.com

Aviareps

E-mail:  
Sata.germany@aviareps.com

Bookings: +49 (0)69-770 673 056  
Sales: +49 (0)69-770 673 037

Aviareps  

Phone:  
(+34) 915 687 350  

E-mail:  
Sata.spain@aviareps.com

Boston

Fall River Sales Office (BOS)

Azores Airlines

211 South Main Street, Fall River MA 02721 2819 @locality: Massachusetts  


Phone:  
(+1) 508 677 0555  
(+1) 800 762 9995


Fax:  
(+1) 508 677 0556  


reservations.usa@sata.pt  

Open Monday to Friday, from 8:30 am until 5:00 p.m.

Closed: Saturdays, Sundays and statutory holidays.

California

Sales Office (CA)

Azores Airlines

Sata International – Azores Airlines SA  
2109 Fulkerth Rd  
Turlock, CA 95380  


Phone:  
(+1) 209 620 8221

Customer Care

Help us to serve you better!

If you would like to make a suggestion or give us your opinion or complaint, about one of our services, you may do it through our Customer Service, using the following contacts:

 

Contactos: Customer Care
Customer CareAv. Infante D. Henrique, 55  
9504-528 Ponta Delgada  
Azores - Portugal
E-mailcustomer.care@sata.pt ou apoioaocliente@sata.pt

Losses and damages

Cape Verde – Praia

Phone:  
+238 2632224

E-mail:  
supervisorlost.rai@cvhandling.cv

Frankfurt

Phone:  
0049-690-690-7001

E-mail:  
Baggage-tracing@Fraport.de

Tel.:  
0173-6998513

E-mail:  
a.escher@fraport.de

Barcelona

Phone:  
34-93 293 06 48

Monday to Friday 09h00 a.m. until 08h00 p.m.

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Cargo

 

Head Office / Booking

Phone: (+351) 296 209 797  
E-mail: carga.reservas@sata.pt  
Schedule: from 08h00 until 18h00  
Closed: Saturdays/Sundays/Holidays

Airport Warehouse

Phone: (+351) 296 206 023/22  
Fax: (+351) 296 286 312  
E-mail: pdlfesp@sata.pt  
Closed: Saturdays/Sundays/Holidays  
 

 

Airport Warehouse

Phone: (+351) 296 820 183  
Fax: (+351) 296 886 503  
Email: smafa01@sata.pt  
Closed: Saturdays/Sundays/Holidays  
 

 

Airport Warehouse

Phone: (+351) 295 540 043  
Fax: (+351) 295 540 046  
E-mail: terfasp@sata.pt  
Closed: Saturdays/Sundays/Holidays  
 

 

Airport Warehouse

Phone: (+351) 295 730 175  
Fax: (+351) 295 732 203  
E-mail: grwfa01@sata.pt  
Closed: Saturdays/Sundays/Holidays  
 

 

Airport Warehouse

Phone: (+351) 292 202 315/292 202 316  
Fax: (+351) 292 943 112  
E-mail: horfesp@sata.pt  
 

 

Airport Warehouse

Phone: (+351) 292 628 385  
Email: pixfesp@sata.pt  
 

 

Airport Warehouse

Phone: (+351) 295 430 365  
Fax: (+351) 295 432 246  
E-mail: sjzfa01@sata.pt  
Closed: Saturdays/Sundays/Holidays  
 

 

Airport Warehouse

Phone: (+351) 292 590 355  
Fax: (+351) 292 542 135  
E-mail: flwfa01@sata.pt  
Closed: Saturdays/Sundays/Holidays  
 

 

Airport Warehouse

Phone: (+351) 292 590 310  
Fax: (+351) 292 596 170  
E-mail: mailto:cvufesp@sata.pt  
Closed: Saturdays/Sundays/Holidays  
 

 

Azores Airlines / GSA  
Office / Booking

Phone: (+351) 21 847 57 49  
Fax: (+351) 21 847 50 14  
E-mail: gsa.act2@gsa.pt  
 

 

Azores Airlines / GSA  
Airport Warehouse

Phone: (+351) 21 846 24 54  
 

 

Azores Airlines / GSA  
Airport Warehouse

Phone: (+351) 22 948 19 36  
Fax: (+351) 22 948 46 40  
E-mail: gsa.opo@gsa.pt | gsa.sales.opo@gsa.pt

 

Cargo Handler – SWISSPORT Cargo

General Manager: MICHAEL KISKO  
Phone: 001 617 702 2488  
E-mail: michael.kisko@swissport.com;  
jonathan.bausemer@swissport.com;  
csbosops.cs@swissport.com;  
ex-spcargo-bos-om@swissport.com  
 

 

GSA Cargo – APG INC USA

Customer Service Manager  
Phone: 001 617 515 1215  
E-mail: michelle.defronzo@apg-ga.us  
us.cargo@apg-airlines.com  

 

 

Cargo Handling Agent – GTA WORLD Cargo

Warehouse Manager: SAI RAMESH  
Phone: 001 905 671 4443  
Mobile: 001 905 699 8897  
E-mail: sairamesh.thirumala@gtadnata.ca

Operations  
Phone: 001 905 671 4446  
E-mail: stephen.xu@gtadnata.ca;  
warehouse@gtadnata.ca  
 

GSA Cargo – APG INC CANADA

Operations Manager  
Phone: 001 604 802 7668  
E-mail: M.tang@apg-ga.com  
ca.cargo@apg-airlines.com  
 

 

CARGA ( IAS HANDLING)

Station Manager: Beatriz Meléndez  
Phone: +34 934780449 Ext 5002  
E-mail: beatriz.melendez@iashandling.aero

Operations  
Phone: +34 934780449 Ext 5201 /5203  
E-mail: opsimportbcn@iashandling.aero  
opsexpotbnc@iashandling.aero

Warehouse Supervisor  
Phone: +34 934780449 Ext 5006  
E-mail: superwhbcn@iashandling.aero

 

If your contact with us or the transport service we have provided did not meet your best expectations, you can express your opinion through the form below.

Corporate communication

To request information on the activities of the SATA Group companies and to clarify any queries on released news or information, we are at your disposal through the following contacts:

Phone:  
(+351) 296 209 748  
E-mail:  
comunicacao@sata.pt

Phone:  
(+351) 961 674 870  
E-mail:  
GrupoSataMedia@sata.pt
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