Azores Airlines Customer Service and Contacts
Contact Center
Dial 707 22 7282
The Contact Center number is now easy to remember since it ends in 7282 (“SATA”).
Our Contact Center handles various issues such as information, reservations and payments, SATA IMAGINE and suggestions.
Portuguese callers, please dial 707 22 7282.
International callers, please dial (+351) 296 209 720.
The contact center is available from 8:00 a.m. to 8:00 p.m. AZOT ( 4:00 a.m. to 4:00 p.m. EST - Boston and Toronto local Time) and from 9:00 a.m. to 9:00 p.m. (mainland Portugal and Madeira).
The 707 call costs are fixed in all Portuguese territories, and is different for calls from fixed phones and mobile phones.
You may also contact us via:
| info@sata.pt | |
| Fax | (+351) 296 288 631 |
| SATA Main | (+351) 296 209 700 |
Ticketing Offices
Ponta Delgada
Airport (PDL)
Information:
(+351) 296 205 414
Lost and Found:
(+351) 296 205 413
lost.found.pdl@sata.pt
Open while flight hours.
Sales Office (PDL)
Av. Infante D. Henrique, 559504-528 Ponta Delgada
Open from 9:00 a.m. until 6:00 p.m.
Lisbon
Airport (LIS)
Phone:(+351) 218 554 091
TERMINAL 1;
Open while flight hours.
Porto
Airport (OPO)
Phone:
(+351) 229 470 330
Working Hours of the Porto Airport Sales Desk:
Monday 09:30am to 05:30pm
Tuesday 09:30am to 05:30pm
Wednesday 09:30am to 05:30pm
Thursday 09:30am to 05:30pm
Friday 02:30pm to 10:30pm
Saturday 09:30am to 05:30pm
Sunday 02:30pm to 10:30pm
Whenever there is a flight outside this schedule, the sales desk will open 02:00 before the flight and close 00:30 after.
opotrsp@sata.pt
Santa Maria
Airport (SMA)
Phone:
(+351) 296 820 180
lost.found.sma@sata.pt
Open while flight hours.
Sales Office (SMA)
9580-529 Vila do Porto
Phone:
(+351) 296 820 701
Open from 9:00 a.m. until 6:00 p.m.
Flores
Airport (FLW)
Lost and Found:
(+351) 292 590 350
lost.found.flw@sata.pt
Open while flight hours.
Sales Office (FLW)
Rua Senador André Freitas, 59970-337 Santa Cruz das Flores
Open from 9:00 a.m. until 6:00 p.m.
Corvo
Sales Office (CVU)
Caminho dos Moinhos9980-032 Corvo
lost.found.cvu@sata.pt
Phone:
(+351) 292 590 310
Open from 9:00 a.m. until 6:00 p.m.
Terceira
Airport (TER)
Information:(+351) 295 540 047
Lost and Found:
(+351) 295 540 031
lost.found.ter@sata.pt
Open while flight hours.
Sales Office (TER)
Rua da Esperança, 29700-073 Angra do Heroísmo
Open from 9:00 am until 6:00 p.m.
São Jorge
Airport (SJZ)
Phone:(+351) 295 430 360
lost.found.sjz@sata.pt
Open while flight hours.
Sales Office (SJZ)
Rua Maestro Francisco de Lacerda nº409800-551 Velas
Phone:
(+351) 295 430 351
Open from 9:00 a.m. until 6:00 p.m.;
Horta
Airport (HOR)
Information:
(+351) 292 202 310
Lost and Found:
(+351) 292 943 112
lost.found.hor@sata.pt
Open while flight hours.
Sales Office (HOR)
Largo do Infante9900-016 Horta
Open from 9:00 a.m. until 6:00 p.m.
Graciosa
Airport (GRW)
Phone:
(+351) 295 730 170
lost.found.grw@sata.pt
Open while flight hours.
Sales Office (GRW)
Rua Dr. João de Deus Vieira9880-379 Santa Cruz da Graciosa
Phone:
(+351) 295 730 161
Open from 09:00a.m. until 12:30p.m. and from 13:30p.m. until 17:30p.m.
Pico
Airport (PIX)
Phone:
(+351) 292 628 380
lost.found.pix@sata.pt
Open while flight hours.
Sales Office (PIX)
Rua D. Maria da Glória Duarte9950-337 Madalena
Phone:
(+351) 292 628 391
Open from 9:00 a.m. until 6:00 p.m.
Barcelona
Sales Office (BCN)
GRT - Global Representación Turistica
Phone:
(+34) 934-876-386
E-mail:
dolors.soto@grt.es
Oakland
Sales Office (OAK)
Azores Airlines Vacations America
1396 E Santa Clara ST,
San Jose CA, 95116
Phone:
(+1) 669 292 5454
Fax:
(+1) 669 292 5455
Zeto Carvalho
zeto.carvalho@sata.pt
Open Monday to Friday, from 9:00 am until 5:30 p.m.
Closed Saturday, Sundays and statutory holidays.
Boston
Sales Office (BOS)
Azores Airlines Vacations America
South Main Street, Fall River MA 02721 2819 @locality: Massachusetts
Phone:
(+1) 508 677 0555
Fax:
(+1) 508 677 0556
azores.express@sata.pt
Open Monday to Friday, from 8:30 am until 5:00 p.m.
Saturdays, from 09:00 am until 01:00 pm
Closed: Sundays and statutory holidays.
Boston
Sales Office (BOS)
Azores Airlines Vacations America
128 Union Street, - New Bedford MA @locality: Massachusetts
azores.express@sata.pt
Open Monday to Friday, from 8:30 am until 5:00 p.m.
Saturdays, from 09:00 am until 01:00 pm
Closed: Sundays and statutory holidays.
Toronto
Sales Office (YYZ)
Azores Airlines Vacations Canada
1274 Dundas St. West
Toronto-Ontario
M6J 1X7
Phone:
(+1) 416 515 7188
Fax:
(+1) 416 515 0106
reservations.canada@sata.pt
Open Monday to Friday from 9:00am to 5:00pm
Saturdays from 9:00am to 1:00pm
Closed, Sunday and statutory holidays
Paris
Sales Office (Paris)
APG - Air Promotion Group
Phone:
(+33)153- 771-328
E-mail:
sata.fr@apg-ga.com
Praia
E-mail:
caboverde@sata.pt
Customer Care
Help us to serve you better!
If you would like to make a suggestion or give us your opinion or complaint, about one of our services, you may do it through our Customer Service, using the following contacts:
| Customer Care | Auditing & Service Quality Av. Infante D. Henrique, 55 9504-528 Ponta Delgada Azores - Portugal |
|---|---|
| customer.care@sata.pt ou apoioaocliente@sata.pt | |
| Fax | (+351) 296 672 098 |
Cargo
Head Office / Booking
Phone: (+351) 296 209 797
E-mail: carga.reservas@sata.pt
Schedule: from 08h00 until 18h00
Closed: Saturdays/Sundays/Holidays
Airport Warehouse
Phone: (+351) 296 206 023/22
Fax: (+351) 296 286 312
E-mail: pdlfesp@sata.pt
Closed: Saturdays/Sundays/Holidays
Airport Warehouse
Phone: (+351) 296 820 183
Fax: (+351) 296 886 503
Email: smafa01@sata.pt
Closed: Saturdays/Sundays/Holidays
Airport Warehouse
Phone: (+351) 295 540 043
Fax: (+351) 295 540 046
E-mail: terfasp@sata.pt
Closed: Saturdays/Sundays/Holidays
Airport Warehouse
Phone: (+351) 295 730 175
Fax: (+351) 295 732 203
E-mail: grwfa01@sata.pt
Closed: Saturdays/Sundays/Holidays
Airport Warehouse
Phone: (+351) 292 202 315/292 202 316
Fax: (+351) 292 943 112
E-mail: horfesp@sata.pt
Airport Warehouse
Phone: (+351) 295 430 365
Fax: (+351) 295 432 246
E-mail: sjzfa01@sata.pt
Closed: Saturdays/Sundays/Holidays
Airport Warehouse
Phone: (+351) 292 590 355
Fax: (+351) 292 542 135
E-mail: flwfa01@sata.pt
Closed: Saturdays/Sundays/Holidays
Airport Warehouse
Phone: (+351) 292 590 310
Fax: (+351) 292 596 170
E-mail: mailto:cvufesp@sata.pt
Closed: Saturdays/Sundays/Holidays
Azores Airlines / GSA
Office / Booking
Phone: (+351) 21 847 57 49
Fax: (+351) 21 847 50 14
E-mail: gsa.act2@gsa.pt
Azores Airlines / GSA
Airport Warehouse
Phone: (+351) 21 846 24 54
Azores Airlines / GSA
Airport Warehouse
Phone: (+351) 22 948 19 36
Fax: (+351) 22 948 46 40
E-mail: gsa.opo@gsa.pt | gsa.sales.opo@gsa.pt
Airport Warehouse
Quantem Aviation Services, LLC
Phone: 617-567-8888
E-mail: sataboscargo@qasllc.aero
Head Office / Booking
Kales Airline Services (Canada) Inc
Phone: 855-672-2900
E-mail: opscanada@kales.com or salescanada@kales.com