Azores Airlines Customer Service and Contacts

Contact Center

Dial 296 209 720

International callers, please dial (+351) 296 209 720.

 Call to Portuguese national fixed network. The cost of communications depends on the tariff agreed with your operator.

The contact center is available 24 hours a day, 7 days a week, our Contact Center handles most services such as information on schedules and fares, bookings and payments, special requests, SATA Imagine service, and general passenger support.

You may also contact us via:

 

Contacts: email, phone and Fax.
E-mailinfo@sata.pt
Fax(+351) 296 288 631

Ticketing Offices

Ponta Delgada

Airport (PDL)

Open while flight hours.

 

Sales Office (PDL)

Av. Infante D. Henrique, 55                   
9504-528 Ponta Delgada                   
Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.

Lisbon

Sales Office (LIS)

Av. da Liberdade, 261                   
1250-143 Lisboa                   

Phone:                   
(+351) 213 553 110                   

Open from Monday to Friday: 9:30am until 12:30pm and 1:00pm until 5:30pm.


Airport (LIS)

TERMINAL 1;                   
Open while flight hours.

Porto

Airport (OPO)

Working Hours of the Porto Airport Sales Desk:  
Monday to Thursday: from 10:00am to 08:00pm  
Friday: from 10:00am to 10:00pm  
Saturday and Sunday: Open while flight hours.

 

Santa Maria

Airport (SMA)

Open while flight hours.

 

Sales Office (SMA)

Rua Dr. Luis Bettencourt                   
9580-529 Vila do Porto                   

Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.

Flores

Airport (FLW)

Open while flight hours.

 

Sales Office (FLW)

Rua Senador André Freitas, 5                   
9970-337 Santa Cruz das Flores                   

Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.

Corvo

Sales Office (CVU)

Caminho dos Moinhos                   
9980-032 Corvo                   

Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.

Terceira

Airport (TER)

Open while flight hours.

 

Sales Office (TER)

Rua Direita, 76       
9700-522 Angra do Heroísmo       

Open from Monday to Friday from 9:00 am until 6:00 p.m.

 

São Jorge

Airport (SJZ)

Open while flight hours.

 

Sales Office (SJZ)

Rua Maestro Francisco de Lacerda nº40                   
9800-551 Velas                   

Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.;

Horta

Airport (HOR)

Open while flight hours.

 

Sales Office (HOR)

Largo do Infante                   
9900-016 Horta                   
Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.

Graciosa

Airport (GRW)

Open while flight hours.

 

Sales Office (GRW)

Rua Dr. João de Deus Vieira                   
9880-379 Santa Cruz da Graciosa                   

Open from Monday to Friday from 09:00a.m. until 12:30p.m. and from 13:30p.m. until 17:30p.m.

 

Pico

Airport (PIX)

Open while flight hours.

 

Sales Office (PIX)

Rua D. Maria da Glória Duarte                   
9950-337 Madalena                   

Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.

Toronto

Toronto Sales Office (Canada)

Azores Airlines                   
1274 Dundas St. West , Toronto Ontario, M6J 1X7                   
TEL: 416 515 7188                   
FAX: 416 515 0106                   
EMAIL: reservations.canada@sata.pt


Open Monday to Friday, from 9:00 am until 5:00 p.m.                   
Closed: Saturdays, Sundays and statutory holidays.

Praia

Cabo Verde Connect Services

E-mail:                   
sata.cvcommercial@cvconnectservices.com

Boston

Fall River Sales Office (BOS)

Azores Airlines

211 South Main Street, Fall River MA 02721 2819 @locality: Massachusetts                   


Phone:                   
(+1) 508 677 0555                   
(+1) 800 762 9995


Fax:                   
(+1) 508 677 0556                   


reservations.usa@sata.pt                   

Open Monday to Friday, from 8:30 am until 5:00 p.m.

Closed: Saturdays, Sundays and statutory holidays.

California

Sales Office (CA)

Azores Airlines

Sata International – Azores Airlines SA                   
2109 Fulkerth Rd                   
Turlock, CA 95380                   


Phone:                   
(+1) 209 620 8221

Customer Care

Help us to serve you better!

If you would like to make a suggestion or give us your opinion or complaint, about one of our services, you may do it through our Customer Service, using the following contacts:

 

Contactos: Customer Care
Customer CareRua Dr. José Bruno Tavares Carreiro, n 6 |7º Piso                  
9500-119 Ponta Delgada                 
Azores - Portugal
ComplaintForm

Losses and damages

Cape Verde – Praia

Phone:                   
+238 2632224

E-mail:                   
supervisorlost.rai@cvhandling.cv

Frankfurt

Phone:                   
0049-690-690-7001

E-mail:                   
Baggage-tracing@Fraport.de

Tel.:                   
0173-6998513

E-mail:                   
a.escher@fraport.de

Barcelona

Phone:                   
34-93 293 06 48

Monday to Friday 09h00 a.m. until 08h00 p.m.

And lastly, the placeholder content for the third and final accordion panel. This panel is hidden by default.

Cargo

 

Head Office / Booking

Phone: (+351) 296 209 797                   
 Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.          
E-mail: carga.reservas@sata.pt                   
Schedule: from 08h00 until 18h00                   
Closed: Saturdays/Sundays/Holidays

Airport Warehouse

Phone: (+351) 296 206 023/22                   
 Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.          
Fax: (+351) 296 286 312                   
E-mail: pdlfesp@sata.pt                   
Closed: Saturdays/Sundays/Holidays                   
 

 

Airport Warehouse

Phone: (+351) 296 820 183                   
 Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.          
Fax: (+351) 296 886 503                   
Email: smafa01@sata.pt                   
Closed: Saturdays/Sundays/Holidays                   
 

 

Airport Warehouse

Phone: (+351) 295 540 043                   
 Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.          
Fax: (+351) 295 540 046                   
E-mail: terfasp@sata.pt                   
Closed: Saturdays/Sundays/Holidays                   
 

 

Airport Warehouse

Phone: (+351) 295 730 175                   
 Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.          
Fax: (+351) 295 732 203                   
E-mail: grwfa01@sata.pt                   
Closed: Saturdays/Sundays/Holidays                   
 

 

Airport Warehouse

Phone: (+351) 292 202 315/292 202 316                   
 Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.          
Fax: (+351) 292 943 112                   
E-mail: horfesp@sata.pt                   
 

 

Airport Warehouse

Phone: (+351) 292 628 385                   
 Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.          
Email: pixfesp@sata.pt                   
 

 

Airport Warehouse

Phone: (+351) 295 430 365                   
 Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.          
Fax: (+351) 295 432 246                   
E-mail: sjzfa01@sata.pt                   
Closed: Saturdays/Sundays/Holidays                   
 

 

Airport Warehouse

Phone: (+351) 292 590 355                   
 Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.          
Fax: (+351) 292 542 135                   
E-mail: flwfa01@sata.pt                   
Closed: Saturdays/Sundays/Holidays                   
 

 

Airport Warehouse

Phone: (+351) 292 590 310                   
 Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.          
Fax: (+351) 292 596 170                   
E-mail: mailto:cvufesp@sata.pt                   
Closed: Saturdays/Sundays/Holidays                   
 

APG Portugal Cargo

E-mail: office@apgcargo.pt       
Phone: +351 215922745      
Address: Terminal de Carga Aérea Aeroporto Humberto Delgado Ed. 134, Piso 2, Gab. 2240       
1750-364 Lisboa

Schedules: Monday to Friday from 09h00 a.m. to 05h30 p.m.

APG Portugal Cargo

E-mail: office@apgcargo.pt       
Phone: +351 215922745      
Address: Terminal de Carga Groundforce       
Aeroporto Sá Carneiro       
4470-558 Maia

Schedules: Monday to Friday from 09h00 a.m. to 05h30 p.m.

 

Azores Airlines / GSA        
Airport Warehouse

Phone: (+351) 22 948 19 36        
 Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.        
Fax: (+351) 22 948 46 40        
E-mail: gsa.opo@gsa.pt | gsa.sales.opo@gsa.pt

 

Cargo Handler – SWISSPORT Cargo

General Manager: MICHAEL KISKO                   
Phone: 001 617 702 2488                   
E-mail: michael.kisko@swissport.com;                   
jonathan.bausemer@swissport.com;                   
csbosops.cs@swissport.com;                   
ex-spcargo-bos-om@swissport.com                   
 

 

GSA Cargo – APG INC USA

Customer Service Manager                   
Phone: 001 617 515 1215                   
E-mail: michelle.defronzo@apg-ga.us                   
us.cargo@apg-airlines.com                   

 

 

Cargo Handling Agent – GTA WORLD Cargo

Warehouse Manager: SAI RAMESH                   
Phone: 001 905 671 4443                   
Mobile: 001 905 699 8897                   
E-mail: sairamesh.thirumala@gtadnata.ca

Operations                   
Phone: 001 905 671 4446                   
E-mail: stephen.xu@gtadnata.ca;                   
warehouse@gtadnata.ca                   
 

GSA Cargo – APG INC CANADA

Operations Manager                   
Phone: 001 604 802 7668                   
E-mail: M.tang@apg-ga.com                   
ca.cargo@apg-airlines.com                   
 

 

CARGA ( IAS HANDLING)

Station Manager: Beatriz Meléndez                   
Phone: +34 934780449 Ext 5002                   
E-mail: beatriz.melendez@iashandling.aero

Operations                   
Phone: +34 934780449 Ext 5201 /5203                   
E-mail: opsimportbcn@iashandling.aero                   
opsexpotbnc@iashandling.aero

Warehouse Supervisor                   
Phone: +34 934780449 Ext 5006                   
E-mail: superwhbcn@iashandling.aero

 

If your contact with us or the transport service we have provided did not meet your best expectations, you can express your opinion through the form below.

Corporate communication

To request information on the activities of the SATA Group companies and to clarify any queries on released news or information, we are at your disposal through the following contacts:    
 

Communication & Brand

Phone:     
(+351) 296 209 748     
 Call to Portuguese landline phone. The cost depends on the agreement you have with your operator.     
E-mail:     
comunicacao@sata.pt    
 

Media Relations

gruposatamedia@sata.pt

Loading...