Azores Airlines Customer Service and Contacts

Contact Center

Dial 296 209 720

International callers, please dial (+351) 296 209 720.

Call to Portuguese national fixed network.       
The cost of communications depends on the tariff agreed with your operator.

The contact center is available from 8:00 a.m. to 8:00 p.m. AZOT ( 4:00 a.m. to 4:00 p.m. EST - Boston and Toronto local Time) and from 9:00 a.m. to 9:00 p.m. (mainland Portugal and Madeira), our Contact Center handles most services such as information on schedules and fares, bookings and payments, special requests, SATA Imagine service, and general passenger support.

You may also contact us via:

 

Contacts: email, phone and Fax.
E-mailinfo@sata.pt
Fax(+351) 296 288 631

Ticketing Offices

Ponta Delgada

Airport (PDL)

Open while flight hours.

 

Sales Office (PDL)

Av. Infante D. Henrique, 55       
9504-528 Ponta Delgada       
Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.

Lisbon

Sales Office (LIS)

Av. da Liberdade, 261       
1250-143 Lisboa       

Phone:       
(+351) 213 553 110       

Open from Monday to Friday: 9:30am until 12:30pm and 1:00pm until 5:30pm.


Airport (LIS)

TERMINAL 1;       
Open while flight hours.

Porto

Airport (OPO)

Email:       
porto@sata.pt       

Open while flight hours.

Working Hours of the Porto Airport Sales Desk:       
Monday 09:30am to 05:30pm       
Tuesday 09:30am to 05:30pm       
Wednesday 09:30am to 05:30pm       
Thursday 02:30pm to 10:30pm       
Friday 02:30pm to 10:30pm       
Saturday 09:30am to 05:30pm       
Sunday 02:30pm to 10:30pm       

Whenever there is a flight outside this schedule, the sales desk will open 02:00 before the flight and close 00:30 after.       

porto@sata.pt

 

Santa Maria

Airport (SMA)

Open while flight hours.

 

Sales Office (SMA)

Rua Dr. Luis Bettencourt       
9580-529 Vila do Porto       

Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.

Flores

Airport (FLW)

Open while flight hours.

 

Sales Office (FLW)

Rua Senador André Freitas, 5       
9970-337 Santa Cruz das Flores       

Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.

Corvo

Sales Office (CVU)

Caminho dos Moinhos       
9980-032 Corvo       

Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.

Terceira

Airport (TER)

Open while flight hours.

 

Sales Office (TER)

Rua da Esperança, 2       
9700-073 Angra do Heroísmo       

Open from Monday to Friday from 9:00 am until 6:00 p.m.

 

São Jorge

Airport (SJZ)

Open while flight hours.

 

Sales Office (SJZ)

Rua Maestro Francisco de Lacerda nº40       
9800-551 Velas       

Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.;

Horta

Airport (HOR)

Open while flight hours.

 

Sales Office (HOR)

Largo do Infante       
9900-016 Horta       
Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.

Graciosa

Airport (GRW)

Open while flight hours.

 

Sales Office (GRW)

Rua Dr. João de Deus Vieira       
9880-379 Santa Cruz da Graciosa       

Open from Monday to Friday from 09:00a.m. until 12:30p.m. and from 13:30p.m. until 17:30p.m.

 

Pico

Airport (PIX)

Open while flight hours.

 

Sales Office (PIX)

Rua D. Maria da Glória Duarte       
9950-337 Madalena       

Open from Monday to Friday from 9:00 a.m. until 6:00 p.m.

Toronto

Toronto Sales Office (Canada)

Azores Airlines       
1274 Dundas St. West , Toronto Ontario, M6J 1X7       
TEL: 416 515 7188       
FAX: 416 515 0106       
EMAIL: reservations.canada@sata.pt


Open Monday to Friday, from 9:00 am until 5:00 p.m.       
Closed: Saturdays, Sundays and statutory holidays.

Praia

Cabo Verde Connect Services

E-mail:       
sata.cvcommercial@cvconnectservices.com

Boston

Fall River Sales Office (BOS)

Azores Airlines

211 South Main Street, Fall River MA 02721 2819 @locality: Massachusetts       


Phone:       
(+1) 508 677 0555       
(+1) 800 762 9995


Fax:       
(+1) 508 677 0556       


reservations.usa@sata.pt       

Open Monday to Friday, from 8:30 am until 5:00 p.m.

Closed: Saturdays, Sundays and statutory holidays.

California

Sales Office (CA)

Azores Airlines

Sata International – Azores Airlines SA       
2109 Fulkerth Rd       
Turlock, CA 95380       


Phone:       
(+1) 209 620 8221

Customer Care

Help us to serve you better!

If you would like to make a suggestion or give us your opinion or complaint, about one of our services, you may do it through our Customer Service, using the following contacts:

 

Contactos: Customer Care
Customer CareRua Dr. José Bruno Tavares Carreiro, n 6 |7º Piso      
9500-119 Ponta Delgada     
Azores - Portugal
E-mailcustomer.care@sata.pt ou apoioaocliente@sata.pt

Losses and damages

Cape Verde – Praia

Phone:       
+238 2632224

E-mail:       
supervisorlost.rai@cvhandling.cv

Frankfurt

Phone:       
0049-690-690-7001

E-mail:       
Baggage-tracing@Fraport.de

Tel.:       
0173-6998513

E-mail:       
a.escher@fraport.de

Barcelona

Phone:       
34-93 293 06 48

Monday to Friday 09h00 a.m. until 08h00 p.m.

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Cargo

 

Head Office / Booking

Phone: (+351) 296 209 797       
E-mail: carga.reservas@sata.pt       
Schedule: from 08h00 until 18h00       
Closed: Saturdays/Sundays/Holidays

Airport Warehouse

Phone: (+351) 296 206 023/22       
Fax: (+351) 296 286 312       
E-mail: pdlfesp@sata.pt       
Closed: Saturdays/Sundays/Holidays       
 

 

Airport Warehouse

Phone: (+351) 296 820 183       
Fax: (+351) 296 886 503       
Email: smafa01@sata.pt       
Closed: Saturdays/Sundays/Holidays       
 

 

Airport Warehouse

Phone: (+351) 295 540 043       
Fax: (+351) 295 540 046       
E-mail: terfasp@sata.pt       
Closed: Saturdays/Sundays/Holidays       
 

 

Airport Warehouse

Phone: (+351) 295 730 175       
Fax: (+351) 295 732 203       
E-mail: grwfa01@sata.pt       
Closed: Saturdays/Sundays/Holidays       
 

 

Airport Warehouse

Phone: (+351) 292 202 315/292 202 316       
Fax: (+351) 292 943 112       
E-mail: horfesp@sata.pt       
 

 

Airport Warehouse

Phone: (+351) 292 628 385       
Email: pixfesp@sata.pt       
 

 

Airport Warehouse

Phone: (+351) 295 430 365       
Fax: (+351) 295 432 246       
E-mail: sjzfa01@sata.pt       
Closed: Saturdays/Sundays/Holidays       
 

 

Airport Warehouse

Phone: (+351) 292 590 355       
Fax: (+351) 292 542 135       
E-mail: flwfa01@sata.pt       
Closed: Saturdays/Sundays/Holidays       
 

 

Airport Warehouse

Phone: (+351) 292 590 310       
Fax: (+351) 292 596 170       
E-mail: mailto:cvufesp@sata.pt       
Closed: Saturdays/Sundays/Holidays       
 

 

Azores Airlines / GSA       
Office / Booking

Phone: (+351) 21 847 57 49       
Fax: (+351) 21 847 50 14       
E-mail: gsa.act2@gsa.pt       
 

 

Azores Airlines / GSA       
Airport Warehouse

Phone: (+351) 21 846 24 54       
 

 

Azores Airlines / GSA       
Airport Warehouse

Phone: (+351) 22 948 19 36       
Fax: (+351) 22 948 46 40       
E-mail: gsa.opo@gsa.pt | gsa.sales.opo@gsa.pt

 

Cargo Handler – SWISSPORT Cargo

General Manager: MICHAEL KISKO       
Phone: 001 617 702 2488       
E-mail: michael.kisko@swissport.com;       
jonathan.bausemer@swissport.com;       
csbosops.cs@swissport.com;       
ex-spcargo-bos-om@swissport.com       
 

 

GSA Cargo – APG INC USA

Customer Service Manager       
Phone: 001 617 515 1215       
E-mail: michelle.defronzo@apg-ga.us       
us.cargo@apg-airlines.com       

 

 

Cargo Handling Agent – GTA WORLD Cargo

Warehouse Manager: SAI RAMESH       
Phone: 001 905 671 4443       
Mobile: 001 905 699 8897       
E-mail: sairamesh.thirumala@gtadnata.ca

Operations       
Phone: 001 905 671 4446       
E-mail: stephen.xu@gtadnata.ca;       
warehouse@gtadnata.ca       
 

GSA Cargo – APG INC CANADA

Operations Manager       
Phone: 001 604 802 7668       
E-mail: M.tang@apg-ga.com       
ca.cargo@apg-airlines.com       
 

 

CARGA ( IAS HANDLING)

Station Manager: Beatriz Meléndez       
Phone: +34 934780449 Ext 5002       
E-mail: beatriz.melendez@iashandling.aero

Operations       
Phone: +34 934780449 Ext 5201 /5203       
E-mail: opsimportbcn@iashandling.aero       
opsexpotbnc@iashandling.aero

Warehouse Supervisor       
Phone: +34 934780449 Ext 5006       
E-mail: superwhbcn@iashandling.aero

 

If your contact with us or the transport service we have provided did not meet your best expectations, you can express your opinion through the form below.

Corporate communication

To request information on the activities of the SATA Group companies and to clarify any queries on released news or information, we are at your disposal through the following contacts:

Phone:       
(+351) 296 209 748       
E-mail:       
comunicacao@sata.pt

Phone:       
(+351) 961 674 870       
E-mail:       
GrupoSataMedia@sata.pt
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