Complaint Form

Although our goal is to provide you with the best possible experience, we do not always do it as well as we would like, which prevents us from achieving, or even overcoming, the expectations of those who expect the best from us. If your experience with us has not been the best, we offer our sincere apologies and promise to do our best to resolve your issue and improve our service.
 

We facilitate the opening of your complaint process by filling out the form here. This form allows us to respond to your request more quickly, as it contains the information we need to process your request. 
We will make every effort to resolve your case.

Important: If you wish to submit a claim on behalf of a passenger who is not included in this booking, you must open an additional case for that passenger. Each case must relate exclusively to the passengers included in the respective booking.