General Conditions for Web/Mobile and Kiosks Check-in
1 - AIRPORTS WHERE THE SERVICE IS AVAILABLE
Web/mobile check-in is available on all flights operated by SATA departing from the following airports:
- Las Palmas
- Cape Verde
And for all passengers and destinations, except:
- Connecting flights from SATA Air Açores to SATA Internacional (at any point of the itinerary and provided that the connecting flights are already available for check-in). However, the web/mobile check-in is available when the journey involves only flight connections from SATA Internacional to SATA Air Açores.
- SATA IMAGINE members who have redeemed miles to upgrade to SATA PLUS class.
2 - WHEN IS THE WEB/MOBILE CHECK-IN AVAILABLE
You can check-in online from 48 hours(*) until 1h15 before your flight schedule time of departure and 3 hours before departure if leaving from London and 7 hours before if leaving from Frankfurt.
(*)Note: Flights from United States and Canada, Check-in online is available 24h before departure.
3 - BOARDING PASS PRINT
All passengers can check-in online successfully, choose their seat on board SATA Internacional flights and, in some cases, print their boarding pass.
You will not be able to print your boarding pass in the following situations:
When travelling with the following fares:
- Student, all flights;
- Resident, presenting a work contract;
- Connecting flights*;
If you have requested a specific service:
- Special baggage transportation;
Or flights to/from USA, Canada, United Kingdom, Frankfurt and Cape Verde (due to specific procedures for these destinations);
Should you need a printed boarding pass to cover any formality, it will be available from 48 hours prior to the flight up to the check-in closing time. After this time the printing of the boarding pass will only be possible upon request via a SATA booking office or through the Contact Center. The duplicate document has an associated cost of 5EUR.
*If you have a connecting flight please check all the conditions here.
Whenever your boarding pass can not be printed, your must contact the check-in drop-off counter until 1h15 before your flight schedule time of departure.
Check below the online check-in counter that you should contact. If you have requested a special service, please contact the airport earlier. We appreciate your comprehension.
4 - BAGGAGE POLICY AND AIRPORT ARRIVAL TIMES
4.1 - Baggage policy
If you are travelling with checked baggage or carry-on baggage, check here the baggage policy. Failed to comply with this conditions may result in additional fees or the baggage transport can be denied.
|AIRPORT WEB CHECK-IN COUNTERS AND BAGGAGE DROP-OFF TIMES|
|Web check-in counter
(on flight day)
|Latest recommended time|
|Ponta Delgada||11||Airport opening time||1h15*|
|Santa Maria||1||Airport opening time|
|Terceira||9||Airport opening time|
|Pico||1||Airport opening time|
|Horta||1||Airport opening time|
|Graciosa||2||Airport opening time|
|São Jorge||2||Airport opening time|
|Flores||1||Airport opening time|
|Corvo||single||Airport opening time|
|Funchal||Check counters at airport||2h00*|
|Lisbon | Terminal 1||37||2h00*|
|Porto||Check counters at airport||2h00*|
|Boston | Terminal E||39||3h00*|
|Toronto | Terminal 3||515||4h00*|
|London||Check counters at airport||2h00*|
|Cape Verde||Check counters at airport||2h30*|
*Before your flight schedule time of departure.
4.2 - Recommended Airport Arrival Times
To ensure trouble-free check-in and on-time flights, we recommend that passengers arrive at the following times:
|Passengers with checked baggage||Check-in time until||Latest check-in|
|Inter-island flights (flights within Azores)||1h30 min||30 min|
|Domestic flights Terminal 1 Lisbon||2h00 min||1h00 min|
|Domestic and European Flights||1h30 min||45 min|
|Intercontinental Flights*||2h30 min||1h00 min|
|Passengers without checked baggage||Without check-in||With check-in|
|Inter-island flights (flights within Azores)||40 min||20 min|
|Domestic flights Terminal 1 Lisbon||1h05 min||50 min|
|Domestic and European Flights||50 min||30 min|
|Intercontinental Flights||1h10 min||---|
5 – ADDITIONAL DATA – APIS (ADVANCED PASSENGER INFORMATION SYSTEM)
Airlines are required by law to collect passenger’s additional data for transmission to the competent authorities of some countries.
If you are traveling to/from USA, Canada and United Kingdom, you will be asked to enter additional identifying information during web/ mobile check-in process.
API information is mandatory, at passenger’s responsibility. If you fail to provide this information, you will not be able to perform your web/ mobile check-in.
6 – WEB/ MOBILE CHECK-IN FLIGHTS OPERATED BY PARTNER AIRLINES
Web/ mobile check-in may be available for flight connections operated by TAP, when included in your itinerary. In case of flights operated by other airlines, web/ mobile conditions may be different. Check TAP’s web/ mobile check-in general conditions at www.flytap.com.
7- PASSENGER RIGHTS
If you are traveling without checked baggage, avoid any waiting lines and check-in at the kiosks for a simpler and more convenient service.
Self check-in kiosks are available in Terminal 1 at Lisbon Airport, Ponta Delgada Airport and Porto Airport, located in different places for all passengers and destinations, on all flights operated by SATA | Azores Airlines.
However, whenever an action or validation by the airline is required, you should go to a check-in desk.
WHEN IS SELF CHECK-IN AT THE KIOSKS AVAILABLE
|SATA INTERNACIONAL – AZORES AIRLINES flights||48 hours and up to 1h before flight departure|
|SATA AIR AÇORES flights||48 hours and up to 30m before flight departure|