SATA Azores Airlines website introduces new digital features

Passengers can now modify their bookings online

The SATA Azores Airlines website continues to introduce new features aimed at enhancing the passenger experience and providing greater autonomy in travel management.

The latest innovation announced by the airline enables customers to change their flight dates directly through the website www.azoresairlines.pt. Until now, this service was only available by contacting the airline’s sales offices or Contact Center. With this update, passengers can now make changes to their bookings more independently and conveniently through the online platform.

The new feature allows customers to modify their outbound journey, return journey, or both segments of their trip, in accordance with the conditions applicable to the fare purchased at the time of booking. Passengers may also request an upgrade to a higher fare class. The rules governing online ticket reissuance are the same as those applied to changes made through other contact channels, and any applicable fees remain subject to the conditions of the original booking.

In the initial phase, this feature will be available for bookings made through the SATA Group airlines’ websites. At a later stage, the online modification option will also be extended to bookings made through the airlines’ sales offices, Contact Center, and travel agencies.