General Conditions for Online Check-in and Kiosks Check-in

 

1 - AVAILABILITY AND ADVANTAGES

Online check-in is available on all flights operated by SATA Azores Airlines, for all passengers and destinations except:

  • SATA Air Açores connecting flights to Azores Airlines (connections at any point in the itinerary are considered, provided that the flights are already available for check-in).
     
  • SATA IMAGINE members who have upgraded with miles to SATA PLUS class.


Checking in online brings you many advantages:

  • Quickness - No need to wait in queues. If you travel without baggage or only with cabin baggage, you can go directly to the boarding gate. If you have hold baggage, just leave it at the baggage drop-off points.
     
  • Simplicity - It can be done when, where, and how you want it, just by using a device with an internet connection.
     
  • Ecologic - No need to print the boarding pass. You can present it on your smartphone or tablet’s screen.
     
  • Safety - As a precaution, you can print more than one copy, or send the boarding pass to your e-mail and smartphone and have it always available in case something happens to the original document.

 

2 - WHEN IS THE ONLINE CHECK-IN AVAILABLE

You can check in online from 48 hours to 1h15 before your flight departure. For departures from Frankfurt, this service is available 7 hours before the flight departure and for flights from the US and Canada, it is available 24 hours before departure.

 

3 - ISSUANCE OF BOARDING PASS

All passengers can check in online, but it will not be possible to obtain, download or print your boarding pass in the following situations:

1. When travelling with the following fares:

  • Student fare, all flights;
  • Resident fare, when presenting a work contract;
  • Connecting flights*.


2. If you have requested a specific service:

  • Special baggage transportation;
  • Assistance.**


3. Flights to/from USA, Canada, Frankfurt and Cape Verde, due to specific procedures for these destinations.

Whenever your boarding pass cannot be printed, you must contact the check-in drop-off counter until 1h15 before your flight schedule time of departure.


*If you have a connecting flight, please check all the conditions here.
** If you have requested a special service, please contact the airport earlier.

 

Should you need a printed boarding pass to cover any formality, it will be available from 48 hours before the flight up to the check-in closing time. After this time the printing of the boarding pass will only be possible upon request via a SATA Azores Airlines booking office or through the Contact Center. The duplicate document has an associated cost of 5EUR.

 

4 - BAGGAGE POLICY AND AIRPORT ARRIVAL TIMES

4.1 - Baggage policy

If you are traveling with checked baggage or carry-on baggage, check here the baggage policy. Failure to comply with these conditions may result in additional fees or the baggage transportation can be denied.

4.2 – Airport Arrival Times

To ensure a smooth check-in and the punctuality of flights, we recommend passengers the following hours of attendance at the airport (time in advance of the scheduled departure time of the flight):

Time in advance of the scheduled departure time of the flight. Passengers with checked baggage
Passengers with checked baggage Without check-in With check-in
Inter-island flights (flights within the Azores) 1h 30 min 1h 15 min
Domestic flights Terminal 1 Lisbon 2h 00 min 1h 15 min
Domestic and European Flights 1h 30 min ---
Intercontinental Flights 2h 30 min ---

 

Time in advance of the scheduled departure time of the flight. Passengers without hold baggage
Passengers with checked baggage Without check-in With check-in
Inter-island flights (flights within the Azores) 40 min 20 min
Domestic flights Terminal 1 Lisbon 1h 05 min 50 min
Domestic and European Flights 50 min 30 min
Intercontinental Flights 1h 10 min ---

 

Time in advance of the scheduled departure time of the flight. Check-in closing time
Check-in closing time  
Inter-island flights (flights within the Azores) 30 min
Domestic flights Terminal 1 Lisbon 1h00 min
Domestic and European Flights 45 min
Intercontinental Flights 01h00 min

 

4.3 – Check-in counters opening hours for baggage drop-off

To ensure trouble-free check-in and on-time flights, we recommend that passengers arrive at the following times:

Check-in counters opening hours for baggage drop-off
Airport Available from (on the day of travel)
Azores Airport opening time
Lisbon, Porto and Funchal 2h00
Boston 3h00
Toronto 4h00
Frankfurt 2h30
Cape Verde 2h30

The time indicated above refers to the time before your flight's estimated time of departure.

 

5 - ADDITIONAL DATA – APIS (ADVANCED PASSENGER INFORMATION SYSTEM)

If you are traveling to/from USA and Canada, you will be asked to enter additional identifying information during online check-in process.
API information is mandatory, at passenger’s responsibility. If you fail to provide this information, you will not be able to perform your online check-in.

 

 

6 - ONLINE CHECK-IN FLIGHTS OPERATED BY PARTNER AIRLINES

Online check-in may be available for flight connections operated by TAP, when included in your itinerary. In case of flights operated by other airlines, online check-in conditions may be different. Check TAP’s online check-in general conditions at www.flytap.com.

 

7- PASSENGER RIGHTS

 

 

Check-in kiosks

If you are traveling without checked baggage, avoid any waiting lines and check-in at the kiosks for a simpler and more convenient service.
Self check-in kiosks are available in Terminal 1 at Lisbon Airport, Ponta Delgada Airport and Porto Airport, located in different places for all passengers and destinations, on all flights operated by SATA | Azores Airlines.
However, whenever an action or validation by the airline is required, you should go to a check-in desk.

 

WHEN IS SELF CHECK-IN AT THE KIOSKS AVAILABLE?

When is self check-in at the Kiosk available?
AZORES AIRLINES flights 48 hours and up to 1h before flight departure
SATA AIR AÇORES flights 48 hours and up to 30m before flight departure

 

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