SATA IMAGINE Fare Conditions

 

Fare conditions for Domestic and European flights
 Economy
Type of CardBluesky / SilverskyGoldsky 
Fare ClassOO
CabinEconomyEconomy
Baby discount (0-23 months).            
Without seat
90% of miles90% of miles
Child discount (2-11 years)n/an/a

Inter-islands Flights

Service Fee*

16EUR16EUR
Fee for Credit Card payment, Paypal or ATM (in Portugal only).GratuitoGratuito
Flight Changes

Changing before flight schedule time of departure: 30€.

In case of no show: 70€

Permitted with no charge

In case of no show: 70€

Cancellation and refund**

Changing before flight schedule time of departure- 30€.

In case of no show: 95€

Permitted with no charge.

In case of no show: 95€

Minimum stayNo limitNo limit
Maximum stay12 months12 months
Hand baggage            
Weight and maximum dimensions
8 kg 55X40X20cm8 kg 55X40X20cm
Hold baggage23kg23kg 
Trip insurance at the payment***YesYes
Notification ServiceFreeFree
Check-in at the airportFreeFree
Priority Check-inBluesky - n/a            
Silversky - Free
Free
Exclusive Embark and DisembarkBluesky - n/a            
Silversky - Free
Free
Magazines and Newspapersn/an/a

The conditions are valid for a ticket used in full, and when flight coupons are used in sequential order.

*In markets where the currency is not EUR, the conversion will be made ​​to the currency of the payment, taking into account the exchange rate of the day.            
** The Service fee is not refundable.            
***The insurance price may vary accordingly with the type of produt (please check the conditions at the time of purchase).          
 

Note: No Show Policy - If you are not planning to travel on any portion of your itinerary, please cancel or change your reservation prior to the scheduled departure of the flight. Customers who fail to cancel or change their reservations prior to scheduled departure or fail to board their flight, are subject to penalties. Additionally, the entire reservation including any remaining flights on the ticketed itinerary will also be cancelled and all, or partial funds from the “No Show” reservation will be forfeited.

 

Fare conditions for Domestic and European flights
 EconomyComfort
Type of CardBluesky / SilverskyGoldsky Bluesky / SilverskyGoldsky 
Fare ClassX/H/W/YX/H/W/YCC
CabinEconomyEconomyComfortComfort
Baby discount (0-23 months).            
Without seat
90% of miles90% of miles90% of miles90% of miles
Child discount (2-11 years)n/an/an/an/a

Inter-islands Flights

Service Fee*

16EUR16EURn/an/a

Domestic Flights

Service Fee*

25EUR25EUR25EUR25EUR

European Flights

Service Fee*

100EUR100EUR100EUR100EUR
Fee for Credit Card payment, Paypal or ATM (in Portugal only).GratuitoGratuitoGratuitoGratuito
Flight Changes

Changing before flight schedule time of departure: 30€.

In case of no show: 70€

Permitted with no charge

In case of no show: 70€

Changing before flight schedule time of departure 30€.

Em caso de Noshow: 70€

Permitted with no charge.

In case of no show: 70€

Cancellation and refund**

Changing before flight schedule time of departure- 30€.

In case of no show: 95€

Permitted with no charge.

In case of no show: 95€

Changing before flight schedule time of departure 30€.

n case of no show: 95€

Permitted with no charge.

In case of no show: 95€

Minimum stayNo limitNo limitNo limitNo limit
Maximum stay12 months12 months12 months12 months
Hand baggage            
Weight and maximum dimensions
8 kg 55X40X20cm8 kg 55X40X20cm10kg 56X45X25cm10kg 56X45X25cm
Hold baggage - European Flights1 Piece | 23kg1 Piece | 23kg2 Pieces | 32kg each piece2 Pieces | 32kg each piece 
Hold baggage - Domestics Flights1 Piece | 23kg1 Piece | 23kg2 Pieces | 32kg each piece2 Pieces | 32kg each piece
Trip insurance at the payment***YesYesYesYes
Pre-Seat NormalAdditional services. Check conditions here.n/a
Pre-Seat Confort

Domestic flight: 15€

European flights: 25€

Domestic flight: 15€

European flights: 25€

FreeFree
Notification ServiceFreeFreeFreeFree
Check-in at the airportFreeFreeFreeFree
Priority Check-inBluesky - n/a            
Silversky - Free
FreeFreeFree
Lounge Access (+)No okokok
Exclusive Embark and DisembarkBluesky - n/a            
Silversky - Free
FreeFreeFree
Magazines and Newspapersn/an/aokok
Meal a board****FreeFreeFreeFree
Upgrade with miles      
Until 24 hours before flight
n/a7000 miles (Domestic) (except brand Simple)
13000 miles (Europe *****) (except brand Simple)
Upgrade with miles      
Within 24 hours until 2 hours before flight
n/a11000 miles (Domestic) (except brand Simple)
17000 miles (Europe *****) (except brand Simple)

The conditions are valid for a ticket used in full, and when flight coupons are used in sequential order.

*In markets where the currency is not EUR, the conversion will be made ​​to the currency of the payment, taking into account the exchange rate of the day.            
** The Service fee is not refundable.       
***The insurance price may vary accordingly with the type of produt (please check the conditions at the time of purchase).       
****In SP flights - Sata Air Açores there is no meal on board.       
*****On routes between Ponta Delgada and Cape Verde, it should be considered the miles corresponding to Europe      
 

(+) Lounge Access is conditionated to the conditions below:

  • Travelling in flights operated by SATA:            
    - Goldsky  – Yes, entitled with a companion (SATA IMAGINE member, traveling on the same flight). Access to all lounges in Portugal and contractors abroad. Lounges list.

 

Note: No Show Policy - If you are not planning to travel on any portion of your itinerary, please cancel or change your reservation prior to the scheduled departure of the flight. Customers who fail to cancel or change their reservations prior to scheduled departure or fail to board their flight, are subject to penalties. Additionally, the entire reservation including any remaining flights on the ticketed itinerary will also be cancelled and all, or partial funds from the “No Show” reservation will be forfeited.

 

Fare conditions for Internacional flights
 EconomyComfort
Type of CardBluesky / SilverskyGoldskyBluesky / SilverskyGoldsky
Fare ClassX/H/W/YX/H/W/YCC
CabinEconomyEconomyComfortComfort
Baby discount (0-23 months).            
Without seat
90% of miles90% of miles90% of miles90% of miles
Child discount (2-11 years)n/an/an/an/a
Service Fee*150EUR150EUR150EUR150EUR
Fee for Credit Card payment, Paypal or ATM (in Portugal only).FreeFreeFreeFree
Flight Changes

Changing before flight schedule time of departure: 30€.

In case of no show: 70€

Permitted with no charge

In case of no show: 70€

Changing before flight schedule time of departure 30€.

In case of no show: 70€

Permitted with no charge

In case of no show: 70€

Cancellation and refund*

Changing before flight schedule time of departure- 50€.

In case of no show: 120€

Permitted with no charge

In case of no show: 120€

Changing before flight schedule time of departure 50€.

In case of no show: 120€

Permitted with no charge

In case of no show: 120€

Minimum stayNo limitNo limitNo limitNo limit
Maximum stay12 months12 months12 months12 months
Hand baggage            
Weight and maximum dimensions
8 kg 55X40X20cm8 kg 55X40X20cm2X (10kg 56X45X25cm)2X (10kg 56X45X25cm)
Hold baggage1 Piece - 23kg1 Piece - 23kg2 Pieces - 32 kg each piece2 Pieces - 32 kg each piece
Trip insurance at the payment**YesYesYesYes
Pre-Seat Normal***Additional services. Check conditions here.n/a
Pre-Seat Confort52€ or 65 USD/CAD52€ or 65 USD/CADFreeFree
Notification ServiceFreeFreeFreeFree
Check-in at the airportFreeFreeFreeFree
Priority Check-inBluesky - n/a            
Silversky - Free
FreeFreeFree
Lounge Access (+)n/aokokok
Exclusive Embark and DisembarkBluesky - n/a     
Silversky - Free
FreeFreeFree
Magazines and Newspapersn/an/aokok
Meal a board****FreeFreeFreeFree
Upgrade with miles*****  
Until 24 hours before flight
n/a40000 miles (except brand Simple)
Upgrade with miles*****  
Within 24 hours until 2 hours before flight
n/a44000 miles (except brand Simple)

The conditions are valid for a ticket used in full, and when flight coupons are used in sequential order.            
*In markets where the currency is not EUR, the conversion will be made ​​to the currency of the payment, taking into account the exchange rate of the day. The Service fee is not refundable.            
**The insurance price may vary accordingly with the type of produt (please check the conditions at the time of purchase).            
*** Free Pre-seat for flights that starting or ending in USA or Canada.            
****In SP flights - Sata Air Açores there is no meal on board.    
*****On routes between Boston and Cape Verde, the miles corresponding to the Intercontinental should be considered    
 

 

(+) Lounge Access is conditionated to the conditions below:

  • Access to all lounges in Portugal and contractors abroad. Lounges list.

 

To access Boston’s Lounge it’s necessary to obtain the access voucher at the check-in.

 

Note: No Show Policy - If you are not planning to travel on any portion of your itinerary, please cancel or change your reservation prior to the scheduled departure of the flight. Customers who fail to cancel or change their reservations prior to scheduled departure or fail to board their flight, are subject to penalties. Additionally, the entire reservation including any remaining flights on the ticketed itinerary will also be cancelled and all, or partial funds from the “No Show” reservation will be forfeited.

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