Restrictions and Mandatory Procedures for Entry into the Destinations

 

 

The SATA Group airlines have been permanently monitoring the national and international developments related to the Covid-19 outbreak and have complied with all the recommendations issued by the competent national and international entities, namely IATA (International Air Transport Association), the World Health Organization (WHO), the European Centre of Disease Prevention and Control, as well as the National and Regional Directorate of Health and also the national aeronautical entity, ANAC.

Click here for IATA recommendations on restrictions and entry procedures at destinations.

 

Autonomous Region of the Azores

MySafeAzores.com. Your arrival to the Azores will be faster and easier!

 

  • 1.1. All passengers traveling to the Archipelago of the Azores mustfill out the questionnaire of the Regional Health Authority within 72 hours before their departure. After completing the questionnaire, they will receive a code that they must use to identify themselves before the Health Authority upon landing.
  • 1.2. All passengers coming from European Union countries and from countries that are members of the Schengen Area, who arrive at the airports on the islands of Santa Maria, São Miguel, Terceira, Pico, and Faial, may choose one of the following procedures:
    • a) Submit proof of a document issued by a national or international laboratory, certifying that the screening test on SARS-CoV-2, performed by the RT-PCR methodology, was carried out within 72 hours before the departure of the flightfrom the airport of origin, showing the passenger's identification, the laboratory where the test was performed, the date of the test and the NEGATIVE result.
      In this case, and extending the stay for seven days or more, the passenger must, on the 6th day after the date of the screening test for SARS-CoV-2, contact the health authority of the municipality in which he/she resides or is staying to conduct a new screening test for SARS-CoV-2, to be sponsored by the local health authority, whose result will be communicated to him/her; or
    • b) Perform, with biological samples taken on arrival, a screening test on SARS-CoV-2, to be sponsored by the health authority, and remain in prophylactic isolation at home or place of accommodationuntil notified of the result. In this case, and extending the stay for seven days or more, the passenger must, on the 6th day after the date of the screening test for SARS-CoV-2, contact the health authority of the municipality in which he/she resides or is staying to conduct a new screening test for SARS-CoV-2, to be sponsored by the local health authority, whose result will be communicated to him/her; or
    • c) Return to the place of origin or move to any destination outside the Region, fulfilling, until the time of the flight, prophylactic isolationin a hotel designated for this purpose.
  • 1.3 Passengers coming from non-European Union countries or non-Schengen area countries, except for passengers in transit who do not have to leave airport facilities, must present, at the time of departure, a proof certifying that the screening test for SARS-CoV-2, carried out using the RT-PCR methodology, with a negative result, was performed no later than 72 hours before departure, failing which their boarding must be denied.
  • 1.4 All passengers must comply with the rules on wearing a mask, physical distance,and respiratory hygiene set by the regional health authority.
  • 1.5 In cases where the SARS-CoV-2 virus test result is POSITIVE, the local health authority, within its competence, shall determine the procedures to be followed.
  • 1.6 If the passenger refuses to comply with all the proceduresprovided for in section 1.1, the local health authority may, within the scope of its powers, order compulsory quarantine for the time necessary to obtain a screening result for the SARS-CoV-2 virus or, if the passenger does not agree to do so, for the time necessary to complete 14 days from their arrival in the Region at a hotel designated for that purpose, the expenses of which shall be borne by the passenger who does so.
  • 1.7 In cases where compulsory quarantine is decreed by the health authority, it must, within 24 hours,be submitted to the competent court for judicial validation.
  • 1.8 While awaiting the results of the screening test for SARS-CoV-2 and in cases of mandatory quarantine, subject to compliance with the guidelines determined by the health authority for the prevention of contagion, those subject to them should be able to enjoy the same services as are made available to a guest under normal circumstances, except those that might render the guidelines ineffective or undermine them.
  • 1.9 Non-compliance by the passenger with the prophylactic isolationunder the terms and time limits indicated, as well as non-compliance with compulsory quarantine in cases where it is determined, implies the immediate submission of a complaint by the health authority of the municipality where he or she resides or is staying for the crime of disobedience.

 

Flights from the United States of America

1. Air traffic to and from Portugal is authorized for all flights to and from:

  • Member States of the European Union, namely Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden;
  • Countries associated with the Schengen area (Liechtenstein, Norway, Iceland, and Switzerland);
  • United Kingdom;
  • Australia, Canada, Georgia, Japan, New Zealand, Republic of Korea, People's Republic of China, Rwanda, Thailand, Tunisia and Uruguay, as well as the entry into Portugal of residents of these countries, provided that they have made only international transits or transfers at airports located in other countries.

2. Flights to and from Portugal are authorized for essential travel only:

  • Countries outside the European Union or countries not associated with the Schengen area.

3. Essential trips are those intended to allow transit through, entry into or exit from Portugal:

  • European Union nationals, citizens of States associated with the Schengen Area and members of their families and non-EU nationals legally resident in a Member State of the European Union;
  • Non-EU nationals traveling for work, study, family reunion, health or humanitarian reasons. For essential travel, are exceptionally allowed to enter Portugal, US citizens who can prove that they have accommodation, means of subsistence, and proof of return to their country at the end of their stay in Portugal or who, for proven urgent professional reasons, need to travel.

4. In the case of flights from countries outside the European Union or countries not associated with the Schengen area, passengers, with the exception of transit passengers who are not required to leave airport facilities, must present, before boarding, proof of a RT-PCR laboratory test to COVID-19 for screening for infection by SARS-CoV-2, with negative result, carried out no more than 72 hours before the flight, otherwise they will not be allowed to board.

 

Except for the flights specified above, all air traffic to and from Portugal is suspended. This does not apply to:

  • Flights intended to allow the return to Portugal of national citizens or holders of residence permits in Portugal, provided that such flights are promoted by the competent authorities;
  • Flights assigned to allow foreign nationals in Portugal to return to their respective countries, provided that such flights are promoted by the competent authorities of those countries, subject to prior request and agreement, and in compliance with the principle of reciprocity;
  • Flights by State and Armed Forces aircraft;
  • Flights of aircraft that are or will be part of the Special Division to Fight Rural Fire;
  • Flights for the exclusive transport of cargo and mail;
  • Flights of humanitarian or medical emergency nature;
  • Flights of technical stopovers for non-commercial purposes.

These guidelines do not exempt the careful reading of Order No. 8777-C/2020.


 

Inter-island connections

  • 1.8. Inter-island travel by air or sea does not require previous authorization from the Regional Health Authority, without prejudice to the rules applicable to passengers coming from outside the Region:
    • a) Passengers must notify the health authority of their intention on arrival by filling in a declaration for this purpose;
    • b) Passengers who test for SARS-CoV-2 on arrival in the Region, if they have another island as their final destination, shall remain in prophylactic isolation in the place where they are staying or in a hotel room indicated for that purpose, until they are notified of the NEGATIVE result. Only after this, they will be able to proceed with their travel;
    • c) Passengers who present a prior NEGATIVE SARS-CoV-2 screening test, if they have another island as their final destination, may proceed to it;
    • d) The aforementioned passengers, when arriving on the island of the final destination, must contact the local health authority on day 6 for a screening test for SARS-CoV-2.
  • 1.9. Passengers who, at the date of implementation of these measures, are in voluntary quarantine, may choose between continuing the quarantine under the terms so far established, or terminating the quarantine by conducting a screening test for SARS-CoV-2 and obtaining a NEGATIVE result, in which case, and for the remaining period until 14 days have been completed since the beginning of the voluntary quarantine, they must contact their local health authority on day 6 to conduct a screening test for SARS-CoV-2.

 

This information is summarized and constantly updated, not exempting the full reading of the Official Entities' website here.

 

Bookings for Inter-island connection flights

If you travel between islands and begin your trip outside the Archipelago of the Azores, you must inform, at the time of your booking, if you will have a screening test to the Covid-19 done at the origin or if you will do it at the arrival of your destination.

  • If you take the Covid-19 test at the origin, you can make your booking for SATA Air Açores flights with a minimum connecting time of 1 hour and 15 minutes or more.
  • If the test is carried out on arrival, you may make your booking for SATA Air Açores flights with a minimum connection time of 16 hours or more.

If your connection time is shorter than mentioned, please adjust your booking through our Contact Center, by email encaminhamentos@sata.pt or by phone +351 296 209 720.

To make the most of your visit to the Azores, we recommend that you take your RT-PCR screening test to Covid-19 in the 72 hours before your trip.
By doing so, in addition to traveling with better safety, peace of mind and responsibility, your entry into the Archipelago of the Azores will be much easier and faster, since you will not have to wait in prophylactic isolation for the information of the test result upon arrival, allowing you to arrive at your destination more quickly if you have to take inter-island flights.
To perform your test before starting your trip, choose the laboratory of your convenience, and call to schedule the day and time of the screening test, which is free-of-charge. All you have to do is mention that you are traveling to the Azores and send, by email, a copy of your electronic ticket and proof of payment for the trip.

 

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Autonomous Region of Madeira

  • 1 . All passengers travelling to Madeira Airports must complete the "Madeira Safe to Discover" web app registration at www.madeirasafe.com in the 12 to 48 hours before departure. If they do not complete it before the flight, they will have to do so after landing on their mobile device, at www.madeirasafe.com or by using the QR codes posted at the airport or by providing their data to the staff available for that purpose.
     
    • All passengers on flights from abroad who carry a negative COVID-19 RT-PCR test carried out within 72 hours before disembarkation, in laboratories certified by national or international authorities, may proceed to their destination, after having disembarked and upon presentation of the respective report.
       
    • The disembarked passengers at airports of the Autonomous Region of Madeira, who have not been tested for COVID-19, will do so at the airport upon arrival. The test is free. After performing the test, passengers should remain in isolation, in their home or in the hotel establishment where they are staying, until a negative result of the test is obtained.

 

Flights from the United States of America

1. Air traffic to and from Portugal is authorized for all flights to and from:

  • Member States of the European Union, namely Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden;
  • Countries associated with the Schengen area (Liechtenstein, Norway, Iceland, and Switzerland);
  • United Kingdom;
  • Australia, Canada, Georgia, Japan, New Zealand, Republic of Korea, People's Republic of China, Rwanda, Thailand, Tunisia and Uruguay, as well as the entry into Portugal of residents of these countries, provided that they have made only international transits or transfers at airports located in other countries.

2. Flights to and from Portugal are authorized for essential travel only:

  • Countries outside the European Union or countries not associated with the Schengen area.

3. Essential trips are those intended to allow transit through, entry into or exit from Portugal:

  • European Union nationals, citizens of States associated with the Schengen Area and members of their families and non-EU nationals legally resident in a Member State of the European Union;
  • Non-EU nationals traveling for work, study, family reunion, health or humanitarian reasons. For essential travel, are exceptionally allowed to enter Portugal, US citizens who can prove that they have accommodation, means of subsistence, and proof of return to their country at the end of their stay in Portugal or who, for proven urgent professional reasons, need to travel.

4. In the case of flights from countries outside the European Union or countries not associated with the Schengen area, passengers, with the exception of transit passengers who are not required to leave airport facilities, must present, before boarding, proof of a RT-PCR laboratory test to COVID-19 for screening for infection by SARS-CoV-2, with negative result, carried out no more than 72 hours before the flight, otherwise they will not be allowed to board.

 

Except for the flights specified above, all air traffic to and from Portugal is suspended. This does not apply to:

  • Flights intended to allow the return to Portugal of national citizens or holders of residence permits in Portugal, provided that such flights are promoted by the competent authorities;
  • Flights assigned to allow foreign nationals in Portugal to return to their respective countries, provided that such flights are promoted by the competent authorities of those countries, subject to prior request and agreement, and in compliance with the principle of reciprocity;
  • Flights by State and Armed Forces aircraft;
  • Flights of aircraft that are or will be part of the Special Division to Fight Rural Fire;
  • Flights for the exclusive transport of cargo and mail;
  • Flights of humanitarian or medical emergency nature;
  • Flights of technical stopovers for non-commercial purposes.

These guidelines do not exempt the careful reading of Order No. 8777-C/2020.

 


This information is summarized and constantly updated, not exempting the full reading of the Official Entities' website here.

 

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Lisbon and Porto

1. Air traffic to and from Portugal is authorized for all flights to and from:

  • Member States of the European Union, namely Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden;
  • Countries associated with the Schengen area (Liechtenstein, Norway, Iceland, and Switzerland);
  • United Kingdom;
  • Australia, Canada, Georgia, Japan, New Zealand, Republic of Korea, People's Republic of China, Rwanda, Thailand, Tunisia and Uruguay, as well as the entry into Portugal of residents of these countries, provided that they have made only international transits or transfers at airports located in other countries.

2. Flights to and from Portugal are authorized for essential travel only:

  • Countries outside the European Union or countries not associated with the Schengen area.

3. Essential trips are those intended to allow transit through, entry into or exit from Portugal:

  • European Union nationals, citizens of States associated with the Schengen Area and members of their families and non-EU nationals legally resident in a Member State of the European Union;
  • Non-EU nationals traveling for work, study, family reunion, health or humanitarian reasons. For essential travel, are exceptionally allowed to enter Portugal, US citizens who can prove that they have accommodation, means of subsistence, and proof of return to their country at the end of their stay in Portugal or who, for proven urgent professional reasons, need to travel.

4. In the case of flights from countries outside the European Union or countries not associated with the Schengen area, passengers, with the exception of transit passengers who are not required to leave airport facilities, must present, before boarding, proof of a RT-PCR laboratory test to COVID-19 for screening for infection by SARS-CoV-2, with negative result, carried out no more than 72 hours before the flight, otherwise they will not be allowed to board.

 

Except for the flights specified above, all air traffic to and from Portugal is suspended. This does not apply to:

  • Flights intended to allow the return to Portugal of national citizens or holders of residence permits in Portugal, provided that such flights are promoted by the competent authorities;
  • Flights assigned to allow foreign nationals in Portugal to return to their respective countries, provided that such flights are promoted by the competent authorities of those countries, subject to prior request and agreement, and in compliance with the principle of reciprocity;
  • Flights by State and Armed Forces aircraft;
  • Flights of aircraft that are or will be part of the Special Division to Fight Rural Fire;
  • Flights for the exclusive transport of cargo and mail;
  • Flights of humanitarian or medical emergency nature;
  • Flights of technical stopovers for non-commercial purposes.

These guidelines do not exempt the careful reading of Order No. 8777-C/2020.


This information is summarized and constantly updated, not exempting the full reading of the Official Entities' website here.

 

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Toronto (Canada)

  • 1. Passengers are not allowed to enter Canada.
    This does not apply to:
    • Nationals of Canada.
    • Passengers arriving from the USA traveling on duty.
    • Permanent residents of Canada.
    • Immediate family members of a national or a permanent resident of Canada, traveling for a purpose other than tourism.
    • Passengers who do not need to obtain a temporary resident visa, and their immediate family members, traveling for a purpose other than tourism.
    • Nationals from France residing in Saint-Pierre-et-Miquelon, and who have only been only in Saint-Pierre-et-Miquelon, the USA, or Canada for the last 14 days, traveling for a purpose other than tourism.
    • Persons registered as an Indian under the Indian Act.
    • Merchant seamen.
    • Students.
       
  • 2. Passengers must arrive at one of the following airports: Calgary (YYC), Montreal (YUL), Toronto (YYZ), Vancouver (YVR), except for passengers arriving on direct flights from Argentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, French Guiana, Guatemala, Guyana, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, St. Pierre and Miquelon, Suriname, Uruguay, USA or Venezuela.
     
  • 3. Passengers are subject to quarantine for 14 days.

 

Mandatory information

Any person entering the country, regardless of nationality or citizenship, is required to provide their contact information.

To do this, and to make this process easier and faster, please download the ArriveCAN mobile application, available at the Apple App Store and Google Play, before your arrival, to reduce waiting times and limit contact points.

To submit your information, you will need to enter a token ID, available on-site at Canadian airports and borders, upon your arrival.

The data obtained from the mobile application will be used by the Public Health Agency of Canada to administer and enforce the legislation.

Entering your information through the mobile application will generate a summary of your travel information, which will be used by Border Services and Quarantine Services at the port of entry to support health screening protocols.

Alternatively, you can download the physical copy of the form here.


Do not forget that to enter Canada, you must present a valid visa exemption. Therefore, you must apply for a Travel Authorization at least 72 hours before your departure. You can do it electronically here.


This information is summarized and constantly updated, not exempting the full reading of the Official Entities' website here.

 

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Boston (United States of America)

  • 1. Passengers who have transited or have been in Austria, Belgium, Brazil, People’s Republic of China, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Iran, Republic of Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland or in the United Kingdom (excluding overseas territories outside of Europe), past 14 days are not allowed to enter and transit..
    This does not apply to:
    • nationals and permanent residents of the USA;
    • spouses of nationals and permanent residents of the USA;
    • parents/legal guardians of an unmarried and younger than 21 years national or permanent resident of the USA;
    • the unmarried and younger than 21 years brother or sister of a national or permanent resident of the USA, who is unmarried and younger than 21 years;
    • the child/foster child/ward of a national or permanent resident of the USA;
    • passengers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, D, E-1(as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
    • members of the U.S. Armed Forces, spouses, and children of members of the U.S. Armed Forces;
    • passengers with evidence of traveling at the invitation of the USA government for a purpose related to the containment/mitigation of COVID-19;
    • passengers with documents issued by the U.S. Department of Homeland Security, U.S. Customs and Border Protection, or U.S. Department of State indicating that the passenger is exempt from the restriction;
    • B1 crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew, and other similar crewmember actives;
    • students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland (Rep.), United Kingdom or Schengen Member States in the past 14 days.
       
  • 2. Passengers are subject to COVID-19 measures set by the state or territory of their final destination. More information here.
     
  • 3. Passports issued to nationals of Belarus which have expired between 30 April 2020 and 31 July 2020, are considered valid with an extension of 3 months.

 

Mandatory information

Effective August 1, 2020, all visitors, returning residents and all International travelers, who are over the age of 18 or an unaccompanied minor, arriving in Massachusetts must complete the Massachusetts Travel Form and must quarantine for 14 days unless they can provide proof of a negative COVID-19 test result that meets the criteria, administered up to 72-hours before arrival in Massachusetts, or they are covered by one of the limited exceptions.
If a COVID-19 test result has not been received before arrival, visitors and residents must quarantine until they receive a negative test result.
Failure to comply may result in a $500 fine per day.

3. From September 1, 2020, the U.S. Government requires all passengers traveling to the country, regardless of nationality, to provide the following data, for passenger screening purposes:

  • Full name
  • Address in the USA
  • Primary contact number
  • Secondary contact number
  • Email address

To provide your details, you must contact our Contact Center, by phone (+351) 296 209 720 or email info@sata.pt, a SATA Azores Airlines sales office or your travel agent.


Do not forget that to enter the United States of America, you must present a valid visa exemption.

Therefore, you must apply for a Travel Authorization at least 72 hours before your departure. You can do it electronically here.


This information is summarized and constantly updated, not exempting the full reading of the Official Entities' website here.

 

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Praia (Cape Verde)

Flights to Cape Verde are suspended. This does not apply to special, repatriation, and humanitarian flights.


This information is summarized and constantly updated, not exempting the full reading of the Official Entities' website here.

 

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Frankfurt (Germany)

  1. Passengers arriving in Germany that have been in a high-risk area in the 14 days before arrival must go directly to their home or other suitable accommodation on arrival, and to remain there continuously for 14 days. A high-risk area is a state or region outside Germany in which there is an increased risk of becoming infected with Coronavirus SARS-CoV-2 at the time of your arrival in Germany. You can check a continuously updated list of high-risk areas at www.rki.de/covid-19-risikogebiete
     
  2. Passengers must inform the proper health authority of their address in Germany where they will be staying. To do so, passengers should use the Passenger Locator Card provided by the carrier. The health authority will monitor compliance with quarantine requirements.
    You can find the local health authority online at https://tools.rki.de/plztool/.
     
  3. Passengers who have been in a high-risk area in the 14 days before arrival must provide proof of having been tested for the Coronavirus SARS-CoV-2 upon arrival. Alternatively, passengers must submit themselves for such testing, if requested by the health authority.
     
  4. Passengers can also be tested free of charge within 72 hours of arrival, regardless of whether they have traveled into Germany from a high-risk area. To arrange a test, passengers can call the hotline for the medical appointment service on 116 117.
     
  5. Passengers who are only traveling through Germany are exempt from compulsory quarantine and testing.
     
  6. The quarantine may be lifted in the event of a negative test result.
     
  7.  Even if test results are negative, passengers are legally required to contact the local health authority immediately, if they develop typical symptoms of a Coronavirus SARS-CoV-2 infection (shortness of breath, newly developed cough, fever, or loss of taste/smell) within 14 days of arrival.
     
  8.  Violations may be prosecuted as an administrative offense, punishable with a fine of up to 25,000 euros.

 


This information is summarized and constantly updated, not exempting the full reading of the Official Entities' website here.

 

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