SATA Strike from 23rd to 26th August cancelled

The National Union of Cabin Crew has cancelled their strike. Group SATA informs all passengers who made changes or cancellations in the past days can now change their trip at no extra charge. Please contact your original sales channel.



Assistance Strike Notice

The SATA Group informs its passengers that the National Union of Cabin Crew is maintaining its notice of potential strike action from Friday 18th August; this is in relation to the levels of assistance that cabin crew members can provide within Azores Airlines.
The SATA Group warns that such actions by cabin crew members with the assistance of planned services may lead to irregularities such as delays and cancellations.
The SATA Group is making all efforts to minimize the inconvenience caused by this situation for its passengers.



Border Control Officials Strike Notice

Due to the notice of strike action by the Border Control Officials at all Portuguese airports, SATA advises its passengers who are taking intercontinental or non-Schengen flights on the 24th and 25th August to arrive at the airport earlier than usual to avoid possible delays in flights.

We thank you for understanding.



Strike Notice: Booking offices service hours extension

Following the notice of strike action by the National Union of Cabin Crew, for the 23rd, 24th, 25th and 26th August 2017 in relation to Azores Airlines and SATA Air Açores, the SATA Group is extending its hours of operations to assist passengers; our extended operations are as follows:

  • Call Centre: 07:00 to 22: 00 AZOT - 08:00 to 23:00 (mainland Portugal and Madeira)
  • Ticket Shop in Ponta Delgada: 09:00 to 20:00 AZOT (Monday to Friday)
  • Help-Desk Agents: 08:30 to 18:30 AZOT (Monday to Friday)
  • Groups Department: 08:30 to 18: 30 AZOT (Monday to Friday)
  • Tour Operator Support: 08:30 to 18:30 AZOT (Monday to Friday)

These new times are effective from Friday 11th August until Saturday 26th August.

The SATA Group is making every effort possible to minimize the inconveniences caused by this situation, and, we thank you for your understanding.


Guidelines for traveling with Samsung Galaxy Note 7 smartphone

For security reasons, SATA | AZORES AIRLINES informs all passengers that the acceptance and transportation of Samsung Galaxy Note 7 mobile devices, is prohibited on all routes operated by Airlines Azores and SATA Air Açores.

Failure to comply with this recommendation will be the sole responsibility of the passenger.

For more information about the device, please visit:

Thank you for your understanding and cooperation.

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