Warning: Due to security measures in effect because of the COVID-19 pandemic, there are limitations to online check-in at some airports.
Therefore, it may not be possible to print your boarding pass in advance. In this case, you should contact the designated check-in counter at the airport at least 1:15 before your flight's scheduled departure time.
Thank you for your understanding.
Checking in online brings you many advantages:
- Quickness - There is no need to wait in queues. If you travel without baggage or only with cabin baggage, you can go directly to the boarding gate. If you have hold baggage, leave it at the baggage drop-off points.
- Simplicity - It can be done when, where, and how you want it, just by using a device with an internet connection.
- Ecologic - No need to print the boarding pass. You can present it on your smartphone or tablet’s screen.
- Safety - As a precaution, you can print more than one copy or send the boarding pass to your e-mail and smartphone and have it always available if something happens to the original document.
Online check-in is available on all flights operated by SATA Azores Airlines, for all passengers and destinations, except:
- SATA Air Açores connecting flights to Azores Airlines (connections at any point in the itinerary are considered, provided that the flights are already available for check-in).
- SATA IMAGINE members who have upgraded with miles to SATA PLUS class.
You can check-in online from 48 hours to 1h15 before your flight departure. For departures from Frankfurt, this service is available 7 hours before the flight departure, and for flights from the US and Canada, it is available 24 hours before departure.
It will not be possible to obtain, download, or print your boarding pass in the following situations:
- When traveling with the following fares:
- Student fare, all flights;
- Resident fare, when presenting a work contract;
- Connecting flights (If you have a connecting flight, please check all the conditions here.).
- If you have requested a specific service*:
- Special baggage transportation;
- Flights to/from the USA, Canada, Frankfurt, and Cape Verde, due to specific procedures for these destinations.
Whenever you cannot print your boarding pass, you must contact the check-in drop-off counter until 1h15 before your flight schedule time of departure.
Should you need a printed boarding pass to cover any formality, it will be available from 48 hours before the flight up to the check-in closing time. After this time, the printing of the boarding pass will only be possible upon request, via a SATA Azores Airlines booking office or through the Contact Center. The duplicate document has an associated cost of 5EUR.
Additional data – APIS (advanced passenger information system)
Airlines are required, by law, to collect passenger’s additional data for transmission to the competent authorities of some countries.
If you are traveling to/from the USA and Canada, you will be asked to enter additional identifying information during the online check-in process.
API information is mandatory, at the passenger’s responsibility. If you fail to provide this information, you will not be able to perform your online check-in.
Online check-in flights operated by partner airlines
Online check-in may be available for flight connections operated by TAP when included in your itinerary. In the case of flights operated by other airlines, online check-in conditions may be different. Check TAP’s online check-in general conditions at www.flytap.com.