Fares before January 17

 

 

Domestic Fares

The domestic Fares applies on trips from/to Azores with departure/return from Madeira and mainland Portugal.

 

The domestic Fares applies on trips from/to Azores with departure/return from Madeira and mainland Portugal.
  Economy class Business class
   
Discount Smart Value Comfort
         
Carry-on baggage 1 piece up to 8kg
Dimensions 55x40x20
1 piece up to 8kg
Dimensions 55x40x20
1 piece up to 8kg
Dimensions 55x40x20
1 piece up to 15kg
Dimensions 55x40x20
Checked baggage Up to 23kg Up to 35kg, maximum weight of 23kg per piece Up to 46kg, maximum weight of 23kg per piece Up to 64kg, maximum weight of 32kg per piece
Priority baggage n/a n/a n/a Yes
Pre-seat Available for purchase Available for purchase Available for purchase Free of charge
Dedicated check-in n/a n/a n/a Yes
Fast Track Available for purchase Available for purchase Available for purchase Free of charge
Lounge Available for purchase Available for purchase Available for purchase Free of charge
Priority boarding n/a n/a n/a Yes
Meal Yes Yes Yes Yes
Booking changes From €75 From €50 Free of charge (if requested before departure); Fare additional shall be charged Free of charge (if requested before departure); Fare additional shall be charged
Refunds n/a Yes, if requested before departure, upon a fee from €65; the ticket service fee is non-refundable. Full refund (if requested before departure); the ticket service fee is non-refundable.
The Azores and Madeira: yes, upon a fee from €35
Full refund (if requested before departure); the ticket service fee is non-refundable.
SATA IMAGINE miles 25% 50% 100% 150%

N/A- Not applicable

 

The conditions are valid for a ticket used in full, and when flight coupons are used in sequential order.
* If the originally purchased fare is not available for the new dates, you may have additional charges. The Service fee is not refundable. 

Note: The resident and student fare applies only when departing or arriving from Santa Maria, Pico or Horta gateways. The baby and child discount its not applied to the student fee.

Note: No Show Policy - If you are not planning to travel on any portion of your itinerary, please cancel or change your reservation prior to the scheduled departure of the flight. Customers who fail to cancel or change their reservations prior to scheduled departure or fail to board their flight, are subject to penalties. Additionally, the entire reservation including any remaining flights on the ticketed itinerary will also be cancelled and all, or partial funds from the “No Show” reservation will be forfeited.

 

SATA IMAGINE tickets has different rules, that can be checked here.

 

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Europe/Africa

Flights between Portugal and Europe/Africa

 

Flights conditions between Portugal and Europe/África.
  Economy class Business class
   
Discount Smart Value Comfort(1)
         
Carry-on baggage 1 piece up to 8kg
Dimensions 55x40x20
1 piece up to 8kg
Dimensions 55x40x20
1 piece up to 8kg
Dimensions 55x40x20
1 piece up to 15kg
Dimensions 55x40x20
Checked baggage 1 piece up to 23kg 1 piece up to 23kg 1 piece up to 23kg 2 pieces up to 64kg, maximum weight of 32kg per piece
Priority baggage n/a n/a n/a Yes
Pre-seat Available for purchase Available for purchase Available for purchase Free of charge
Dedicated check-in n/a n/a n/a Yes
Priority boarding n/a n/a n/a Yes
Meal Yes Yes Yes Yes
Booking changes From €75 From €50 Free of charge (if requested before departure); Fare additional shall be charged Free of charge (if requested before departure); Fare additional shall be charged
Refunds n/a Yes, if requested before departure, upon a fee from €65; the ticket service fee is non-refundable. Full refund (if requested before departure); the ticket service fee is non-refundable. Full refund (if requested before departure); the ticket service fee is non-refundable.
SATA IMAGINE miles 25% 50% 100% 150%

N/A- Not applicable

 

The conditions are valid for a ticket used in full, and when flight coupons are used in sequential order.
(1) not available on all flights.

Nota: No Show Policy - If you are not planning to travel on any portion of your itinerary, please cancel or change your reservation prior to the scheduled departure of the flight. Customers who fail to cancel or change their reservations prior to scheduled departure or fail to board their flight, are subject to penalties. Additionally, the entire reservation including any remaining flights on the ticketed itinerary will also be cancelled and all, or partial funds from the “No Show” reservation will be forfeited.

 

SATA IMAGINE tickets has different rules, that can be checked here.

 

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North America

Trips from/to United States and Canada

 

Board with fare conditions for trips from/to United States and Canada
  Economy class Business class
   
Discount Smart Value Comfort
         
Carry-on baggage 1 piece up to 8kg
Dimensions 55x40x20
1 piece up to 8kg
Dimensions 55x40x20
1 piece up to 8kg
Dimensions 55x40x20
1 piece up to 15kg
Dimensions 55x40x20
Checked baggage 1 piece up to 23kg 1 piece up to 23kg 2 pieces up to 46kg, maximum weight of 23kg per piece 2 pieces up to 64kg, maximum weight of 32kg per piece
Priority baggage n/a n/a n/a Yes
Pre-seat Available for purchase Available for purchase Available for purchase Free of charge
Dedicated check-in n/a n/a n/a Yes
Priority boarding n/a n/a n/a Yes
Meal Yes Yes Yes Yes
Booking changes From €150/$200 From €75/$100 Free of charge (if requested before departure); Fare additional shall be charged Free of charge (if requested before departure); Fare additional shall be charged
Refunds Yes, if requested before departure, upon a fee from €175/$225$; the ticket service fee is non-refundable. Yes, if requested before departure, upon a fee from €100/$125; the ticket service fee is non-refundable. Yes, if requested before departure, upon a fee from €50/$75; the ticket service fee is non-refundable. Full refund (if requested before departure); the ticket service fee is non-refundable.
SATA IMAGINE miles 25% 50% 100% 150%

N/A- Not applicable

 

The conditions are valid for a ticket used in full, and when flight coupons are used in sequential order.


Note: No Show Policy: If you are not planning to travel on any portion of your itinerary, please cancel or change your reservation prior to the scheduled departure of the flight. Customers who fail to cancel or change their reservations prior to scheduled departure or fail to board their flight, are subject to penalties. Additionally, the entire reservation including any remaining flights on the ticketed itinerary will also be cancelled and all, or partial funds from the “No Show” reservation will be forfeited.

 

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