Domestic Fares
The domestic Fares applies on trips from/to Azores with departure/return from Madeira and mainland Portugal.
| Economy class | Business class | |||
|---|---|---|---|---|
| Discount | Smart | Value | Comfort | |
| Carry-on baggage | 1 piece up to 8kg Dimensions 55x40x20 | 1 piece up to 8kg Dimensions 55x40x20 | 1 piece up to 8kg Dimensions 55x40x20 | 1 piece up to 15kg Dimensions 55x40x20 |
| Checked baggage | Up to 23kg | Up to 35kg, maximum weight of 23kg per piece | Up to 46kg, maximum weight of 23kg per piece | Up to 64kg, maximum weight of 32kg per piece |
| Priority baggage | n/a | n/a | n/a | Yes |
| Pre-seat | Available for purchase | Available for purchase | Available for purchase | Free of charge |
| Dedicated check-in | n/a | n/a | n/a | Yes |
| Fast Track | Available for purchase | Available for purchase | Available for purchase | Free of charge |
| Lounge | Available for purchase | Available for purchase | Available for purchase | Free of charge |
| Priority boarding | n/a | n/a | n/a | Yes |
| Meal | Yes | Yes | Yes | Yes |
| Booking changes | From €75 | From €50 | Free of charge (if requested before departure); Fare additional shall be charged | Free of charge (if requested before departure); Fare additional shall be charged |
| Refunds | n/a | Yes, if requested before departure, upon a fee from €65; the ticket service fee is non-refundable. | Full refund (if requested before departure); the ticket service fee is non-refundable. The Azores and Madeira: yes, upon a fee from €35 | Full refund (if requested before departure); the ticket service fee is non-refundable. |
| SATA IMAGINE miles | 25% | 50% | 100% | 150% |
N/A- Not applicable
The conditions are valid for a ticket used in full, and when flight coupons are used in sequential order.
- Resident: Eligibility and Documentation
- Student: Eligibility and Documentation
Note: The resident and student fare applies only when departing or arriving from Santa Maria, Pico or Horta gateways. The baby and child discount its not applied to the student fee.
Note: No Show Policy - If you are not planning to travel on any portion of your itinerary, please cancel or change your reservation prior to the scheduled departure of the flight. Customers who fail to cancel or change their reservations prior to scheduled departure or fail to board their flight, are subject to penalties. Additionally, the entire reservation including any remaining flights on the ticketed itinerary will also be cancelled and all, or partial funds from the “No Show” reservation will be forfeited.
SATA IMAGINE tickets has different rules, that can be checked here.
Europe/Africa
Flights between Portugal and Europe/Africa
| Economy class | Business class | |||
|---|---|---|---|---|
| Discount | Smart | Value | Comfort(1) | |
| Carry-on baggage | 1 piece up to 8kg Dimensions 55x40x20 | 1 piece up to 8kg Dimensions 55x40x20 | 1 piece up to 8kg Dimensions 55x40x20 | 1 piece up to 15kg Dimensions 55x40x20 |
| Checked baggage | 1 piece up to 23kg | 1 piece up to 23kg | 1 piece up to 23kg | 2 pieces up to 64kg, maximum weight of 32kg per piece |
| Priority baggage | n/a | n/a | n/a | Yes |
| Pre-seat | Available for purchase | Available for purchase | Available for purchase | Free of charge |
| Dedicated check-in | n/a | n/a | n/a | Yes |
| Priority boarding | n/a | n/a | n/a | Yes |
| Meal | Yes | Yes | Yes | Yes |
| Booking changes | From €75 | From €50 | Free of charge (if requested before departure); Fare additional shall be charged | Free of charge (if requested before departure); Fare additional shall be charged |
| Refunds | n/a | Yes, if requested before departure, upon a fee from €65; the ticket service fee is non-refundable. | Full refund (if requested before departure); the ticket service fee is non-refundable. | Full refund (if requested before departure); the ticket service fee is non-refundable. |
| SATA IMAGINE miles | 25% | 50% | 100% | 150% |
N/A- Not applicable
The conditions are valid for a ticket used in full, and when flight coupons are used in sequential order.
(1) not available on all flights.
Nota: No Show Policy - If you are not planning to travel on any portion of your itinerary, please cancel or change your reservation prior to the scheduled departure of the flight. Customers who fail to cancel or change their reservations prior to scheduled departure or fail to board their flight, are subject to penalties. Additionally, the entire reservation including any remaining flights on the ticketed itinerary will also be cancelled and all, or partial funds from the “No Show” reservation will be forfeited.
SATA IMAGINE tickets has different rules, that can be checked here.
North America
Trips from/to United States and Canada
| Economy class | Business class | |||
|---|---|---|---|---|
| Discount | Smart | Value | Comfort | |
| Carry-on baggage | 1 piece up to 8kg Dimensions 55x40x20 | 1 piece up to 8kg Dimensions 55x40x20 | 1 piece up to 8kg Dimensions 55x40x20 | 1 piece up to 15kg Dimensions 55x40x20 |
| Checked baggage | 1 piece up to 23kg | 1 piece up to 23kg | 2 pieces up to 46kg, maximum weight of 23kg per piece | 2 pieces up to 64kg, maximum weight of 32kg per piece |
| Priority baggage | n/a | n/a | n/a | Yes |
| Pre-seat | Available for purchase | Available for purchase | Available for purchase | Free of charge |
| Dedicated check-in | n/a | n/a | n/a | Yes |
| Priority boarding | n/a | n/a | n/a | Yes |
| Meal | Yes | Yes | Yes | Yes |
| Booking changes | From €150/$200 | From €75/$100 | Free of charge (if requested before departure); Fare additional shall be charged | Free of charge (if requested before departure); Fare additional shall be charged |
| Refunds | Yes, if requested before departure, upon a fee from €175/$225$; the ticket service fee is non-refundable. | Yes, if requested before departure, upon a fee from €100/$125; the ticket service fee is non-refundable. | Yes, if requested before departure, upon a fee from €50/$75; the ticket service fee is non-refundable. | Full refund (if requested before departure); the ticket service fee is non-refundable. |
| SATA IMAGINE miles | 25% | 50% | 100% | 150% |
N/A- Not applicable
The conditions are valid for a ticket used in full, and when flight coupons are used in sequential order.
Note: No Show Policy: If you are not planning to travel on any portion of your itinerary, please cancel or change your reservation prior to the scheduled departure of the flight. Customers who fail to cancel or change their reservations prior to scheduled departure or fail to board their flight, are subject to penalties. Additionally, the entire reservation including any remaining flights on the ticketed itinerary will also be cancelled and all, or partial funds from the “No Show” reservation will be forfeited.